Prices shown in currencies other than USA Dollars are estimates based on current exchange rates. We will charge your credit card in USA Dollars on the day your order is shipped, and the conversion to your local currency will be done at the prevailing rate by your credit card issuer.
Shipments outside the USA are declared as “bike parts” for customs purposes and will include the actual amount paid for merchandise and shipping. Jenson USA will not mark your parcel as a “gift”, declare a value lower than the actual price paid, or otherwise prepare false customs information.
Every bicycle sold by Jenson USA includes free assembly by our trained mechanics prior to shipment. The build level will vary based on the bike you select and is identical to the quality work we perform on bicycles sold in-person at our physical locations.
When you select our Gold Build, you'll receive our highest-level and most thorough assembly service. A typical Gold Build takes 4-6 hours to complete. This level of service is ideal for bicycles and build kits that arrive to Jenson USA as completely bare frames and parts. We will inspect your new frame, assemble, and tune all components, then partially disassemble it so that it fits in the shipping container. Upon arrival, you'll need to unpack and then perform some basic re-assembly tasks to get your new bike ready to ride.
Our Gold Build includes:
Ground-up build starting with a bare frame, full prep, assembly, and tune - our highest level of service.
Hydraulic brake lines shortened, as needed
Specify a custom-cut length on steerer tube (available on most bicycles)
Installation of any accessories you purchase along with your bike
Ability to include your own custom instructions or parts (for example: setting up brakes "moto style" with the left lever operating the rear brake - the opposite of the normal USA standard, adding tubeless tire sealant, changing suspension fork spring weights)
Trade-ins available (example: upgrade to a different suspension fork than the one included with a build kit, or switch to a favorite saddle). To arrange trade in parts, please call us at (888) 880-3811 and we'll create a phone order for you. Or, if you prefer, you may order online and then contact us with your order number; we'll modify it with your special assembly instructions.
Unpacking and Assembling your new bike
Every bike is slightly diferent, but you will likely need to:
Install the pedals
Install the front wheel
Straighten, then tighten in place the handlebar stem
Install the seatpost and adjust to height
Set tires (and air suspension, if applicable) to your preferred pressure
This video illustrates a typical reassembly. While a Rocky Mountain bike is pictured, most bicycles share a common assembly process regardless of brand.
If you need any guidance to complete assembly, please don't hesistate to contact us. We employ only bicycle experts on our customer support team and they are standing by to assist you.
Chat with our support team by clicking "Live Chat" in the top-left corner of our website
Caring for your new bike
Every bicycle, from $10 to $10,000 needs ongoing care and maintenance. Cables stretch, brake pads wear, etc. 30 days is a good "break-in" period for most riders. If you're local to Jenson USA, please bring your bike back to us for a complimentary 30-day safety check and tune-up. Not nearby? Don't worry, even just doing the basics will enhance performance and extend the lifespan of your new bike:
Jenson USA ships worldwide, including APO/FPO addresses. For a quote, simply add the items you are interested in to your shopping cart and look for the "Shipping Options" box. You don't have to login or create an account to see shipping charges.
Some manufacturers restrict where we can ship their products. If this item has shipping restrictions, they are listed below. If you'd like to buy an item that we cannot ship to your preferred address, we can accept your foreign credit card and ship to a USA address for you.
Get free shipping with your $50 purchase today when you choose Standard Shipping at checkout. Please note this offer is only available to physical shipping addresses in the 48 continental United States (no PO Boxes), and oversize charges still apply on some heavy/large items