1. Fill out and submit the form at the bottom of this page with your trade-in bike information, contact information, and what bike you are interested in buying.
2. A Gear Advisor will reach out within 24 hours to begin the trade-in process.
3. Our Gear Advisors will need some pictures of your trade-in bike so be ready to take a picture of the drive-side, non drive-side and any detail pictures of damage, even small cosmetic blemishes, so that we can get you the most accurate valuation possible.
4. Once our Gear Advisors assess the value of your bike we’ll send you our trade-in estimate.
a. Please note that your trade-in value estimate is not the final offer. The trade-in estimate becomes an official offer after our appraisal team evaluates your bike after we receive your bike at our warehouse. Our estimates are generally very close to the offer value so long as the description and pictures that are sent are accurate. It is important to note any scratches, dents, or cosmetic imperfections prior to shipping your bike so that we can identify whether there was damage caused during shipping.
5. Once you approve our estimate, we send you your new bike.
a. Please note that we will charge your credit card for the full amount of the new bike. Once we receive your old bike and verify it’s condition we will refund your credit card the trade-in value of your old bike.
6. You send us your old bike.
a. Use the box and packaging from your new bike to package and ship your old bike to us. Please be careful while packing as Jenson USA is not responsible for damage that occurs during shipping.
7. Your trade-in is assessed and approved, and your credit card is refunded the trade-in amount.
a. Again, please note that the trade-in value offer will be finalized once our technicians go through your bike. The trade-in value that is discussed prior to our technicians physically going over the condition of the bike is an estimate and subject to change. A Gear Advisor will reach out to confirm your trade-in has been processed and a refund issued to your card.
JensonUSA’s trade-in program is only available for customers who purchase a new bike from JensonUSA. Customers who are ready to purchase a new bike and are interested in trading in their old bike for credit towards their new bike will fill out the trade-in form. Once you send your used bike information a JensonUSA Gear Adviser will get in touch with you via email to get a few more bits of information. Once the Gear Adviser has the information they need they will send you a trade-in estimate. That estimate is not a firm offer or guarantee of trade-in value for your used bike. Your trade-in bike must be sent to JensonUSA and evaluated by a JensonUSA technician prior to a trade-in offer being sent to you. You will have the chance to approve or decline JensonUSA’s trade-in offer to you.
Once JensonUSA receives and evaluates your trade-in bike a Gear Adviser will reach out to you with an official trade-in offer. If you approve the offer then JensonUSA takes possession of your trade-in bike and will credit the payment method used to purchase your new bike with the trade-in amount. Please note that at this time we are only able to credit the payment method used for the purchase of your new bike.
If you do not choose to trade-in your bike with JensonUSA then JensonUSA will package your bike and ship it back to you.
Your trade-in credit will be applied to your payment method after JensonUSA receives your trade-in bike and evaluates the condition of the bike. You will have already received your new bike at this time so that you can use the box and packaging to package your trade-in bike and ship it to JensonUSA.
Get free shipping, on most items, with your $60 purchase today! Same day shipping on most orders if placed by 3pm PST.
This offer is only available to physical shipping addresses in the 48 continental United States (no PO Boxes), and some exclusions apply.
Some large and/or heavy items are subject to additional oversize charges that are separate from standard shipping costs.
Bike Build Process
All bikes are built, tested, tuned, and ready to ride upon shipment. The bike build process typically takes 2-3 days to complete depending on the bike model and the complexity of the build.
Orders for in-stock items placed by 3PM PST usually ship on the same day. Orders that include special-order or backordered items may be subject to shipping delays depending on product availability. Refer to estimated delivery times in cart when selecting shipping options.