The health and well-being of our employees, customers, and communities are in the front of our minds as we all face the COVID-19 outbreak together.
To ensure the safety of our employees and customers we have moved most employees to remote work arrangements and have taken great care to follow guidelines provided by the CDC to ensure our workplace is safe and sanitary for our shipping and retail crews.
We'll continue to process your online and phone orders with the speed and priority they deserve, but PLEASE BE PATIENT. We are a bit backlogged and not able to move as fast as we'd like. Our day-to-day processes have had to adjust in light of the on-going COVID-19 situation while also experiencing an increased call and order volume. We're here for you and excited to help out with all of your cycling needs. A visit to our HELP DESK is the best place to start should you need assistance.
Here are some answers to common questions we've been receiving.
We're all in this together, and while we won't be seeing each other on group rides or cycling's annual events for a while, we wish you the best during this time.
For more information on how to be a safe cyclist during these times, check out these articles:
While the coronavirus pandemic continues to spread, causing bike races—and many other large events—to be postponed and canceled, you might be wondering what you should do for your own personal health and how this could affect your training.
Amid the COVID-19 global pandemic and recommendations to practice “social distancing,” a growing number of people have taken themselves off public transit and out of cabs and ride-hailing cars and gotten onto bicycles.
It’s an increasingly urgent question for those who still have to travel into work, or to collect supplies or visit vulnerable people – how can you get around without contracting – or spreading – the coronavirus? One answer could be cycling.
In much of the United States and probably much of the world, driving, and transit are down. Several U.S. cities are seeing higher numbers of bicycling during the past couple of weeks. New York City is reporting increased cycling and record bike-share usage. Chicago is experiencing a biking boom. Bike-share usage is also making a comeback in China.
If there’s a silver lining to the COVID-19 pandemic — and let’s be real: we could all really use a win right now — it’s that there’s probably never been a better time to ride a bike in the Big Apple.
As COVID-19 shuts down buses and trains in cities, we remember that bicycles are the ultimate contingency plan.
Get free shipping, on most items, with your $60 purchase today! Same day shipping on most orders if placed by 3pm PST.
This offer is only available to physical shipping addresses in the 48 continental United States (no PO Boxes), and some exclusions apply.
Some large and/or heavy items are subject to additional oversize charges that are separate from standard shipping costs.
Bike Build Process
All bikes are built, tested, tuned, and ready to ride upon shipment. The bike build process typically takes 2-3 days to complete depending on the bike model and the complexity of the build.
Orders for in-stock items placed by 3PM PST usually ship on the same day. Orders that include special-order or backordered items may be subject to shipping delays depending on product availability. Refer to estimated delivery times in cart when selecting shipping options.