The health and well-being of our employees, customers, and communities are in the front of our minds as we all face the COVID-19 outbreak together.

To ensure the safety of our employees and customers we have moved most employees to remote work arrangements and have taken great care to follow guidelines provided by the CDC to ensure our workplace is safe and sanitary for our shipping and retail crews. 

At this time, we will continue to process your online and phone orders. Though we have had to adjust our normal day-to-day in light of the on-going COVID-19 situation, we will continue to be here for you and all of your cycling needs.

Here are a few answers to common questions we've received over the past few days:

  • Our website is OPEN. We are processing and shipping orders as usual.
  • Our call center is OPEN. Gear Advisors are available to take your calls (from the comfort of their homes).
  • We continue to receive shipments of products from vendors and are able to restock our shelves and fulfill backorders.
  • Our retail store and will-call pickup operations are CLOSED. Any open orders ready for pickup will be shipped ASAP. 

We're all in this together, and while we won't be seeing each other on group rides or cycling's annual events for a while, we wish you the best during this time.

For more information on how to be a safe cyclist during these times, check out these articles:

How to Ride Safely Amid Coronavirus Concerns


While the coronavirus pandemic continues to spread, causing bike races—and many other large events—to be postponed and canceled, you might be wondering what you should do for your own personal health and how this could affect your training.

Coronavirus Revealed our Systemic Weaknesses. Bike Infrastructure is One.


Amid the COVID-19 global pandemic and recommendations to practice “social distancing,” a growing number of people have taken themselves off public transit and out of cabs and ride-hailing cars and gotten onto bicycles.

Why Not Encourage Cycling During The Coronavirus Lockdown?


It’s an increasingly urgent question for those who still have to travel into work, or to collect supplies or visit vulnerable people – how can you get around without contracting – or spreading – the coronavirus? One answer could be cycling.

Bicycling During The Coronavirus Pandemic


In much of the United States and probably much of the world, driving, and transit are down. Several U.S. cities are seeing higher numbers of bicycling during the past couple of weeks. New York City is reporting increased cycling and record bike-share usage. Chicago is experiencing a biking boom. Bike-share usage is also making a comeback in China.

Coronavirus Has Caused a Bicycling Boom in New York City


If there’s a silver lining to the COVID-19 pandemic — and let’s be real: we could all really use a win right now — it’s that there’s probably never been a better time to ride a bike in the Big Apple.

Need to Get Around in a Pandemic? Ride a Bike


As COVID-19 shuts down buses and trains in cities, we remember that bicycles are the ultimate contingency plan.

Keep Pedaling,

Jenson USA