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Employment @ JensonUSA.com

JensonUSA was founded with this simple mission: To treat everyone with respect and be the best company for customers to buy from, for vendors to sell to and employees to work for. This has been a successful formula for us and each year we grow to new levels.

JensonUSA's remarkable growth means there's a high demand for the right people to maintain our high standards of customer service and professionalism. Take a look at the opportunities we currently have available. If you're a high-energy person who's passionate about cycling, there's a place for you at JensonUSA.

Benefits include:

• Health Insurance
• 401k retirement plan
• Profit Sharing plan
• Incredible employee discount
• Bicycle commuter incentives


Inside Sales Representative (Gear Advisor)

Taking a path through sales at Jenson USA is an unmatched experience. Our customers are the engine that drives our tremendous success and our sales professionals are the key ambassadors to our customers. JensonUSA’s products and services range from high-end road and mountain bicycles and frames, to energy supplements and nutrition, to apparel and protective gear for cyclists. You will become an expert in all of these areas and have the ability to advise our customers about the gear they’re thinking about buying.

Our Sales/Customer Service Team is the primary link between Jenson USA and our customers. Applicants for this position should have a strong interest and passion for bicycles, as well as prior sales experience inside the bicycle or lifestyle industry or expertise from a similar industry that can be applied to the bicycle industry. Ideal candidates will have experience and training in suggestive selling and solution-based selling, and be adept at fostering ongoing relationships with customers.

Essential Duties and Responsibilities:

  • Responsible for engaging with customers, determining the gear that best meets customer needs, asking exploratory questions, building strong and lasting relationships, and providing solutions through consultative selling.
  • Effectively utilize the telephone, email, and live chat, to identify opportunities for upselling and cross-selling in each medium.
  • Deliver superior service to our existing customer base while achieving monthly, quarterly, and annual sales objectives by growing our following of new, and loyal customers.
  • Proactively contact customers on a daily basis to follow up on past orders and current order inquiries in order to achieve sales goals.
  • Keep detailed notes of customer interactions to ensure a wow customer experience through appropriate follow up and follow through.
  • Maintain a high degree of technical expertise on all of the products that Jenson USA carries through reading of industry publications and websites, participating in the sport of cycling, and occasional travel (at company expense) to dealer events and trade shows.
  • Promote a team environment by collaborating with teammates to meet customer expectations.
  • Handle inbound phone calls, emails and chats to assist customers with existing, past, and future orders as it relates to technical questions, package tracking, credit (billing) holds, and returns among other questions.
  • Takes care of and resolves customer complaints in a manner that builds trust and lasting relationships with Jenson USA customer.
  • Jenson USA maintains retail-focused operating hours; Saturday/Sunday work may be regularly scheduled.

Qualifications

  • High School Diploma, GED, College Degree preferred.
  • Prior sales experience and training preferred
  • Friendly, outgoing, eager-to-learn attitude
  • A bicycle background is a must: A successful Inside Sales Rep will be passionate about cycling and a knowledgeable resource for both employees and customers about all aspects of cycling.
  • Strong written and verbal communication skills
  • Must be computer literate (browser, email, office applications)

To apply for this position or for more information, email or fax your resume to our head office in Riverside, CA.

Email: employment@JensonUSA.com

Service Tech / Mechanic – Corona Superstore

Jenson USA’s Corona, CA Superstore seeks a technician for our service department. If you love to spin a wrench, this could be the right position for you! As part of our Corona Superstore team, you’ll contribute to our success by executing service, repairs, and bicycle assembly at a high level.

Essential Duties and Responsibilities:

  • Service Writing
  • Diagnose bike problems and provide guidance to customers
  • Execute repairs at a high level
  • Build complete bikes for the showroom floor

Qualifications

  • This position requires the knowledge and skillset to perform repairs on today’s modern, high-end bicycles including suspension, hydraulic disc brakes, and electronic shifting.
  • Jenson USA uses technology heavily, so you’ll need to be comfortable with a PC and office-type applications (email, web browser, etc)
  • A bicycle enthusiast is a must.
  • Strong written and verbal communication skills
  • Prior bicycle industry experience is not required, but your resume should detail your interest and expertise in the field of bicycle repair.

To apply for this position or for more information, email or fax your resume to our head office in Riverside, CA.

Email: employment@JensonUSA.com

Buyer

Source new merchandise and review existing items to ensure products remain competitive by fully understanding customer needs, they are able to maximize profits and provide a commercially viable range of merchandise at competitive prices

Essential Duties and Responsibilities:

  • Vendor relationship management
  • Product planning/ Forecasting
  • Category optimization
  • Develop new product categories
  • Manage margin, inventory turn and category growth goals
  • Track vendor performance
  • Present new category recommendations
  • Identify risks and opportunities
  • Organize and prioritize workload to meet deadlines.
  • Demonstrate logical analysis and problem solving skills.
  • Flexible and adaptive to changing priorities
  • Able to build and maintain productive relationships with peers
  • Travel five or six trips per year including International travel
  • Identify and manage emerging and declining trends
  • Negotiate pricing, terms and commitments
  • Develop retail pricing strategies
  • Competitive Pricing analysis

Qualifications

  • Bachelor’s Degree, or relevant experience required
  • Proficient in Outlook, Word, and Excel
  • Strong communication skills, both verbal and written
  • Strong planning, organizational, math and analytical skills
  • Ability to meet deadlines and remain detail oriented
  • Must be a proactive problem-solver with good follow-through
  • Must be a self starter, and able to work with minimal supervision

To apply for this position or for more information, email or fax your resume to our head office in Riverside, CA.

Email: employment@JensonUSA.com

Search Engine Marketer

The Search Specialist manages Jenson USA’s Search Engine Marketing (SEM or paid search) campaigns on major advertising networks such as Google Adwords and Microsoft Bing AdCenter. This position supports the broad goals of Jenson USA Marketing to deliver timely, cost-effective advertising that supports our brands, selection, and vendor partners.

Essential Duties and Responsibilities:

  • Setup, maintain, and monitor the performance of paid search campaigns
  • Achieve a targeted ROI as specified by Marketing Director
  • Research to identify new campaigns and keywords
  • Periodically audit campaigns to ensure that obsolete campaigns are removed
  • Stay abreast of trends, best practices, and new tools in the paid search industry

Qualifications

  • This position requires a working knowledge of Office-type applications, such as the Windows operating system, word processor, web browser, and email client. Good punctuation and spelling is a must. A basic knowledge of HTML is required.
  • A bicycle enthusiast is a must.
  • Strong written and verbal communication skills.
  • This position encompasses a range of experience and expertise levels. “I” could be new to the bicycle industry or ecommerce, “III” is a master-level position with substantial prior experience managing paid search for an ecommerce retailer.

To apply for this position or for more information, email or fax your resume to our head office in Riverside, CA.

Email: employment@JensonUSA.com

Warehouse Associate - Bike Tech

The Warehouse Associate - BikeTech will Build, tune and pack complete bikes. Help develop processes and support other Operations Department functions as needed.

Essential Duties and Responsibilities:

  • Build, tune and prepare bikes for shipping
  • Help develop new procedures and processes related to bike builds
  • Help support picking, packing, down stocking, manifesting, Jenson Production bike tear down and warehouse special projects when needed
  • Maintain bike build area, tool inventory and packaging supplies in an efficient and organized manner
  • Provide an environment of support and teamwork to achieve common goals for all JensonUSA departments
  • Support and help develop new procedures and processes related the operations departments

To apply for this position or for more information, email or fax your resume to our head office in Riverside, CA.

Email: employment@JensonUSA.com

Graphic Designer

The graphic artist supports the needs of the marketing department through the development of visually interesting and effective printed and electronic catalogs, illustrations, and other artwork.

Essential Duties and Responsibilities:

  • Layout print catalogs
  • Develop illustrations/graphics for email/website and other electronic marketing
  • Develop posters, signage and other materials for Jenson USA retail stores and/or events
  • Photograph products, edit/retouch, and post to Jenson USA website

Qualifications

  • Using Adobe Indesign to prepare digital files for web print advertisement
  • Using Adobe Fireworks to prepare graphics for web advertisement
  • Advertising layout for print & web
  • Experience within the Outdoor/Bike Industries is a plus

To apply for this position or for more information, email or fax your resume to our head office in Riverside, CA.

Email: employment@JensonUSA.com

Photographer

The photographer supports the Marketing Department’s long-term sales and growth goals by providing superior product photography for JensonUSA.com and printed materials.

Essential Duties and Responsibilities:

  • Stage, shoot, crop, and color correct digital images to ensure that products offered on JensonUSA.com have high quality imagery. Deliver web-ready images to merchandising team following guidelines developed by the art department.
  • Handle other photographic needs for printed material (group photo, candids, etc) on an as-needed basis.
  • Shoot products in action, out on the trail/road, at Jenson USA events, etc. on an as-needed basis.
  • Pick and put away merchandise in the correct locations.

Qualifications

  • The successful candidate will have a background using interchangeable lens
  • Digital SLR cameras and understanding of their manual operation (ISO speed, f/stop, shutter speed)
  • A bicycle enthusiast is a plus
  • Strong communication skills
  • Must be computer literate (browser, email, office applications)
  • A basic, working knowledge of image-editing software; such as Adobe Photoshop, is required
  • A background in studio lighting is helpful, but not required.

To apply for this position or for more information, email or fax your resume to our head office in Riverside, CA.

Email: employment@JensonUSA.com

Retail Operations Specialist (Driver)

The Driver is responsible for logistics and operations support for Jenson USA’s 2 SoCal retail locations.

Essential Duties and Responsibilities:

  • Order processing: pick and pack orders for transfer to Corona
  • Load and drive the van to Corona 3-5x weekly as needed
  • Receive and move newly arrived product from Corona backstock area to sales floor
  • Load items and paperwork for products being transferred from Corona back to Riverside Warehouse, as well as customer returns
  • Pick/pack/confirm Riverside Will-Call pickup orders and stage for pickup
  • Misc other vehicle care and maintenance tasks (coordinate oil changes, tire rotation, and so on)
  • Handle other driving tasks for Corona Store, Riverside Will-call, and Riverside Outbound Supervisor (example: pickup boxes from Uline)
  • Other tasks as needed

Qualifications

  • High School Diploma or Equivalent
  • Clean driving background, must be able to pass Jenson USA background check and automobile insurance “approval to drive” process

To apply for this position or for more information, email or fax your resume to our head office in Riverside, CA.

Email: employment@JensonUSA.com

Web Merchandising Coordinator

Assist Merchandising Team in their role to create best-in-class product descriptions, tech specs, search results, and product categorization for www.JensonUSA.com . This position is responsible for the data entry that powers Jenson USA’s website product filters and sorting/search tools. Maintain “sale” flags, QA product pricing. Create and maintain reports to empower Merchandiser decision making.

Essential Duties and Responsibilities:

  • Data entry on a per-product and per-SKU basis that powers website filters, sorting, and search tools
  • Setup and stage items for sales or events
    • Maintain item “sale” flags
    • Mass migrate items from category to category
  • Create and maintain reports
  • Perform rolling category audits to evaluate filters in use and their performance and adjust as needed
  • Assist with other Marketing tasks and events on an as-needed basis

Qualifications

  • High School diploma required
  • Able to operate a Windows PC with Office-type applications (word processor, spreadsheet, web browser)
  • Bicycle enthusiast

To apply for this position or for more information, email or fax your resume to our head office in Riverside, CA.

Email: employment@JensonUSA.com

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