FREE SHIPPING OVER $50*
365 DAY RETURNS
Need Gear Advice?
Our Gear Advisors are Ready to Help.888-880-3811
Prices shown in currencies other than USA Dollars are estimates based on current exchange rates. We will charge your credit card in USA Dollars on the day your order is shipped, and the conversion to your local currency will be done at the prevailing rate by your credit card issuer.
Shipments outside the USA are declared as “bike parts” for customs purposes and will include the actual amount paid for merchandise and shipping. Jenson USA will not mark your parcel as a “gift”, declare a value lower than the actual price paid, or otherwise prepare false customs information.
Jenson USA is the BEST online bike shop for Canadians. We understand your concerns about import duty, tax, and brokerage charges; so we’ve worked hard to deliver fast, economical shipping with no extra charges. When you shop with Jenson USA there is NOTHING due at delivery.
What you see at checkout is what you pay. Shop with confidence, because there is nothing due at delivery and you’ll never pay a penny more than what we show at checkout.
There are NO brokerage charges when you shop with Jenson USA. We know that you’ve been burned by brokerage charges with other retailers and shipping carriers, so we’ve selected a premium shipping option with NO brokerage charges. We guarantee that you will never pay a brokerage charge on a shipment from Jenson USA!
With other retailers, you would normally pay GST/PST when your shipment crosses the border. At Jenson USA we collect this tax from you at checkout and remit it directly to the government of Canada. You’ll see your exact total at checkout, and there is nothing due at delivery.
Good news! There is NO import duty when you shop with Jenson USA. None.
I’ve been burned by brokerage charges in the past. Are you sure I won’t be charged? We’re sure! We know this is an important issue because with other retailers it’s often a “hidden” cost. A bargain quickly goes away when you have to pay a brokerage charge, that’s why we’ve selected a shipping method with NO brokerage charge.
How do you determine the amount of tax? PST/HST etc. is based on your delivery address and collected at checkout.
What are the shipping charges? To determine the shipping charges, simply add the items you are interested in to your shopping cart. This does not obligate you to buy them, and you don’t have to login or create an account. We’ve worked very hard to make sure our shipping rates are competitive. When comparing Jenson USA to a competitor, make sure you’re making an “apples-to-apples” comparison - the illusion of a low shipping rate disappears when you have to pay brokerage, duty, and/or tax at delivery.
I live near the border. Can I use my Canadian billing address, but specify a USA address for shipping? Yes, absolutely. We are happy to ship to the USA on your behalf. A packing slip showing your items and the prices paid will be included with your shipment, but not any customs or export documentation. You can choose the best way to move your items across the border for your personal situation.
Is there anything else to know? Jenson USA will charge your card in USA dollars. Some credit card issuers charge a small fee (usually about 1%) to handle foreign currency. Check with your card issuer. If they do charge this fee, note that it goes to your card issuer, and not Jenson USA. Jenson USA does not “markup” the currency conversion.
Our Gear Advisors are Ready to Help
Sign up for our weekly newsletter delivered via email.
Get free Standard Shipping with your $50 purchase today! Just choose Standard Shipping during checkout.
Please note this offer is only available to physical shipping addresses in the 48 continental United States (no PO Boxes), and oversize charges still apply on some heavy/large items.