Go to our order status page and check your order status 24 hours a day. You can also call our Gear Advisors at (888) 880-3811 and get up-to-date order information.
If you have ordered an item that is out-of-stock or sold-out, it will be cancelled from your order. Please note the stock status of the items you ordered on your email order confirmation. Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason it is important that you provide the correct phone number and e-mail address.
At the time of your order shipment, you will receive an email notification with your tracking information. This will confirm that the order is in transit and give an estimated delivery date. You may contact the carrier for further shipment information.
You can also call our Gear Advisors at (888) 880-3811 to get your tracking numbers. Please be sure to have your order number handy to expedite your request.
Once you submit your order, it begins processing immediately. Changes or cancellation requests cannot be guaranteed as a result of our expedient order shipping process.
If you need to make a change/substitution or cancel your order, please adhere to the following for submitting your request:
Monday-Friday: Please follow this link to submit an order change/cancelation request
Saturday-Sunday: Please call us at 1-888-880-3811 during normal business hours
Get free shipping, on most items, with your $60 purchase today! Same day shipping on most orders if placed by 3pm PST.
This offer is only available to physical shipping addresses in the 48 continental United States (no PO Boxes), and some exclusions apply.
Some large and/or heavy items are subject to additional oversize charges that are separate from standard shipping costs.
Bike Build Process
All bikes are built, tested, tuned, and ready to ride upon shipment. The bike build process typically takes 2-3 days to complete depending on the bike model and the complexity of the build.
Orders for in-stock items placed by 3PM PST usually ship on the same day. Orders that include special-order or backordered items may be subject to shipping delays depending on product availability. Refer to estimated delivery times in cart when selecting shipping options.