Order Status

 »  How do I check the status of my order?
 »  How do I track my order?
 »  How do I make a change to my order?

How do I check the status of my order?

Go to our order status page and check your order status 24 hours a day. You can also call our Gear Advisors at (888) 880-3811 and get up-to-date order information.

If you have ordered an item that is out-of-stock or sold-out, it will be cancelled from your order. Please note the stock status of the items you ordered on your email order confirmation. Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason it is important that you provide the correct phone number and e-mail address.

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How do I track my order?

At the time of your order shipment, you will receive an email notification with your tracking information. This will confirm that the order is in transit and give an estimated delivery date. You may contact the carrier for further shipment information. 

You can also call our Gear Advisors at (888) 880-3811 to get your tracking numbers. Please be sure to have your order number handy to expedite your request.

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How do I make a change to or cancel my order?

Once you submit your order, it begins processing immediately. Changes or cancellation requests cannot be guaranteed as a result of our expedient order shipping process.

If you need to make a change/substitution or cancel your order, please adhere to the following for submitting your request:

Monday-Friday: Please follow this link to submit an order change/cancelation request
Saturday-Sunday: Please call us at 1-888-880-3811 during normal business hours

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