Jenson USA has built its reputation on being the best company to buy high quality bicycle products from. If you are not completely satisfied with the items you have purchased from Jenson USA, simply give us a call. Let’s talk about it. Maybe we can help with a problem. Or if there is a need for return, let us know which item(s) you would like to return. We have a “No Hassle” return policy. Jenson USA will accept these returns within 30 days from the date of your invoice. Let us know what you’d like to do: re-order or return. We want you to be completely satisfied.
Go to our order status page and check your order status 24 hours a day. You can also call our Gear Advisors at (888) 880-3811 and get up-to-date order information.
If you have ordered an item that is out-of-stock or sold-out, it will be cancelled from your order. Please note the stock status of the items you ordered on your email order confirmation. Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason it is important that you provide the correct phone number and e-mail address.
At the time of your order shipment, you will receive an email notification with your tracking information. This will confirm that the order is in transit and give an estimated delivery date. You may contact the carrier for further shipment information.
You can also call our Gear Advisors at (888) 880-3811 to get your tracking numbers. Please be sure to have your order number handy to expedite your request.
If you need to make a change/substitution or cancel your order, please follow this link to submit an order change/cancellation request. As our system processes orders very quickly, making a change to your order cannot be guaranteed before it departs our warehouse. Requests will be addressed in the order they are received.