Safety Recall notices
Santa Cruz Bicycles | Heckler 9 Electric Bike
Release Date: May 5, 2022
Santa Cruz Bicycles Recalls Heckler 9 Electric Bicycles Due to Fall and Fire Hazards
Recall Summary
Name of Product: Santa Cruz Bicycles 2022 Heckler 9 Electric Bicycles
Hazard: The latch mechanism that holds the battery in place can malfunction, causing the battery to dislodge from the frame and fall to the ground, posing a fall hazard to the rider. Additionally, the latch spring can cause additional wear on the battery housing over time, posing a fire hazard.
Remedy: Repair
Consumers should immediately stop using the recalled bicycles and contact their authorized Santa Cruz Bicycle dealer to arrange for a free repair to replace the latch spring mechanism and install a battery wear plate. Consumers who purchased the bicycle online or no longer reside near their dealer should contact the firm or visit http://santacruzbicycles.com/dealers. Consumers should remove or secure the battery prior to transporting the bicycles. The firm is contacting all known purchasers directly to provide more details about the repair.
Consumer Contact:
Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5 p.m. PT Monday through Friday.
Recall Details
Units: About 1,600
Description: This recall involves 2022 Santa Cruz Heckler 9 model electric bicycles (e-bikes), which were sold in Gloss Avocado Green or Maritime Gray colors. They come with an interchangeable 720WH battery that sits inside a black case under the frame. The name “SANTA CRUZ” is printed on the sides of the downtube of the bicycle frame, and “Heckler” is printed on the top tube of the frame and on the inside of the left chain stay on the frame.
Incidents/Injuries: Santa Cruz Bicycles has received 10 reports of batteries falling from the frame and two reports of the latch spring causing added wear on the battery housing. No injuries or fires have been reported.
Sold at: Online at santacruzbicycles.com and at bicycle shops and sporting goods stores nationwide from January 2022 through March 2022 for between $8,200 and $13,300.
Manufacturer: Santa Cruz Bicycles LLC, of Santa Cruz, California
Manufactured in: United States
Heckler 9 - Gloss Avocado
Recalled Santa Cruz Heckler 9 model electric bicycle - Gloss Avocado Green
Recalled Santa Cruz Heckler 9 model electric bicycle - Maritime Grey
Recalled Santa Cruz Heckler 9 model electric bicycle - Maritime Gray
For more information, visit https://www.santacruzbicycles.com/en-US/support/recalls-heckler-9-battery-latch
Park Tool - CCP-22, CCP-44, and CWP-7 crank pullers
Park Tool has issued a Stop Use and Inspect Notice for their CCP-22, CCP-44, and CWP-7 crank pullers due to an out-of-spec nut that is shared between the three tools. This out-of-spec threading may cause damage to bicycle cranks during removal. Some, but not all, tools sold between October 2021 and April 2022 may be affected.
Park Tool has a plan to replace these nuts at no cost. Affected customers in the United States should visit parktool.com/1206 and follow the instructions. Customers outside the United States should contact their point of purchase for resolution. Retailers and distribution partners should forward this notice to any customers who purchased these tools.
For complete information on the Stop Use and Inspect Notice, including a detailed guide to determining if a tool is affected, visit https://www.parktool.com/blog/news/immediate-stop-use-and-inspect-notice-for-park-tool-crank-pullers
