Jenson USA has built its reputation on being the best company to buy high quality bicycle products from. If you are not completely satisfied with the items you have purchased from Jenson USA, simply give us a call. Let’s talk about it. Maybe we can help with a problem. Or if there is a need for return, let us know which item(s) you would like to return. We have a “No Hassle” return policy. Jenson USA will accept these returns within 30 days from the date of your invoice. Let us know what you’d like to do: re-order or return. We want you to be completely satisfied.
Go to our order status page and check your order status 24 hours a day. You can also call our Customer Service Dept. at (800)577-8720 ext. 2 and get up-to-date order information.
If you have ordered an item that is out-of-stock or sold-out, it will be cancelled from your order. Please note the stock status of the items you ordered on your email order confirmation. Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason it is important that you provide the correct phone number and e-mail address.
At the time of your order shipment, you will receive an email notification from Federal Express. This will confirm that the order is in transit and give an estimated delivery date. You may contact Federal Express for further shipment information. If you selected US Postal Service Parcel Select, the tracking information will only indicate when the items left Jenson USA and when it is delivered to the ship to address.
You can also call our Customer Service Dept. at (800)577-8720 ext. 3 to get your tracking numbers. Please be sure to have your order number handy to expedite your request.
As orders are processed very quickly, making a change to your order cannot be guaranteed. Please call our Customer Service Dept. at (800)577-8720 ext. 3 if you need to change or cancel your order.