Help Desk and FAQs

Shopping With Us

  • Why are there multiple charges on my card?
  • Why is my promo code not working?
  • What type of payments are accepted?
  • 30-Day Price Protection
  • Price Match Policy

Shipping

  • Making changes to or canceling an order.
  • How do I check the status of my order?
  • Shipping to Canada
  • International Shipping

Returns

  • Returns Policy
  • How Do I Return an Item?
  • Refund Process and Timing
  • Extend Accident Protection Plans
  • Why did my return get sent back?
  • Returns outside the 48 contiguous states
  • How do I make an exchange?
  • How do I return a bike or frame?

Warranty

  • Warranty Policy

Recalls

  • Santa Cruz Bicycles | Heckler 9 Electric Bike
  • Park Tool Crank Pullers
  • Salsa & Whisky Carbon Drop Handlebars
  • Thule Camber Range Bike Carrier