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Get free shipping, on most items, with your $50 purchase today! Same day shipping on most orders if placed by 3pm PST.
PLEASE NOTE:
This offer is only available to physical shipping addresses in the 48 continental United States (no PO Boxes), and some exclusions apply.
Oversize Charges
Some large and/or heavy items are subject to additional oversize charges that are separate from standard shipping costs.
Bike Build Process
All bikes are built, tested, tuned, and ready to ride upon shipment. The bike build process typically takes 2-3 days to complete depending on the bike model and the complexity of the build.
Stock Status
Orders for in-stock items placed by 3PM PST usually ship on the same day. Orders that include special-order or backordered items may be subject to shipping delays depending on product availability. Refer to estimated delivery times in cart when selecting shipping options.
Our Gear Advisors are Ready to Help.
We try and make shopping with us a breeze! Here are some frequently asked questions that we've encountered along the way.
Credit/Debit Cards
Exclusions and details:
Credit/Debit cards:
Gift Cards: From the providers listed above.
Affirm Financing: Available for bikes, wheels, and suspension orders over $500.
PayPal
Note:
With the exception of the Affirm Financing payment method, we do accept all other split payments.
PayPal can only be processed when checking out online. Gear Advisors can not process a PayPal payment over the phone
Excluded payment methods:
Cash
Bank wires
Checks of any kind
If we lower our published price (the price shown on our website) of an item within 30-days of your purchase, you may be eligible to receive a refund of the difference via a Jenson USA gift card.
Terms & Conditions:
1. Click on the 'Found a Lower Price? Request a Price Match' link found on each product page.
2. Complete the form that comes up and then click the SUBMIT button when done.
Price Matches may only be honored on an identical item(s). The product must be the same make and model (i.e., the same size, color, year, etc.).
The identical items must be in stock and ready for immediate delivery from the competing dealer.
Price Matching voids any currently advertised Jenson USA promotions or special offers (i.e., free shipping, free headset). If the competitor offers free shipping on the specific item, Jenson USA will still match the price and free shipping offer.
The product must be brand new. We do not Price Match refurbished or used items.
Our Price Match Policy is valid only for qualified Internet retailers.
The competing dealer must be an authorized US retailer for the brand. This means that the manufacturer lists this dealer as an authorized and official retail website.
The competing online retailer's principal business must be located within the United States.
Our Price Match Policy does not combine with any competitor’s coupons, rebates, promotional offers, or product-combo deals on your order(s).
Some items may not be eligible for price match due to manufacturer pricing requirements.
The Price Match Policy is subject to change at any time.
Price Match requests made post-purchase will be refunded to a Jenson USA gift card.
We work with our shipping partners to get your order to you as quickly as possible. Here are the most frequent questions about orders that are in process.
Once an order is submitted, our expedited shipping process begins.
As a result, we cannot make changes to or cancel items on an order in process.
If you want to add to an existing order, it is best to place a new order for the new item(s).
If you want to cancel an existing order, it is best to return it once it is delivered.
We understand the concerns about import duty, tax, and brokerage charges, so we’ve worked hard to deliver fast, economical shipping with no extra charges due at delivery.
We use a premium shipping option with no brokerage charges for your order(s).
We collect these taxes from you at checkout and remit them directly to the Canadian government. You’ll see your exact total at checkout, and there is nothing due at delivery.
Taxes are based on your delivery address and collected at checkout.
We charge duty on orders shipping to Canada and the rate varies based on the product ordered. The duty amount will be included with any GST/PST taxes in the 'Order Summary' on the taxes line.
Yes, we are sure! Our selected shipping method does not have brokerage charges.
To determine the shipping charges, just add the items of your interest to the shopping cart. This does not obligate you to buy them, and you don’t have to log in or create an account as well.
Yes, we are happy to ship within the US on your behalf. A packing slip showing your items and the prices paid will be included in your shipment.
Note: Customs or export documentation will not be provided by Jenson USA "for this case."
We will charge your card in US dollars. Some credit card issuers charge a small fee (usually about 1%) to handle foreign currency. Check with your card issuer for more information.
Note: This fee is paid to your credit/debit card issuer, and not Jenson USA.
Some of our items can not ship outside of the US due to contractual agreements with the manufacturer.
International orders are shipped with one of these carriers: UPS, USPS, and FedEx. The most appropriate carrier is selected based on your location and the item(s) you are purchasing. Oftentimes, there is only one carrier option available.
If applicable, you are responsible for paying import duties and taxes charged by the government of the recipient country. These fees are collected by the shipping carrier at delivery.
We cannot reliably predict what, if any, import duty or tax might be charged. The amount will vary based on the destination country, item(s), and shipping method.
These fees are the responsibility of the recipient. Jenson USA will not pay import duty or tax charges on your behalf.
Note: Failure to pay import duties or taxes charged will result in the loss of both the item(s) and the funds used to purchase them.
UPS My Choice® gives you visibility on your incoming packages and allows you to manage deliveries.
Once you log into your account on UPS.com, enter the tracking number then select Track to follow the prompts to select the appropriate feature you wish to use.
Some of the features of UPS My Choice® include:
Note: some options may not be available for every delivery. Some of these features are available for a small fee. For more information and to create an account, visit: https://www.ups.com/us/en/services/tracking/mychoice.page
Ordered the wrong size? Needed a rear brake lever instead of a front lever? Accidents happen from time to time and we offer a seamless return process within 90 days of the original purchase. Including orders placed with Affirm Financing.
- This option is an $8.99 flat-rate return label (valid only in the continental US), it will be deducted from your refund when processed.
Only online or store orders can be returned to our Corona location.
This option is an $8.99 flat-rate return label (valid only in the continental US), it will be deducted from your refund when processed.
NOTE:
Please see 'How do I return a bike or frame?' for more information.
It takes 3–5 business days to process a return after it arrives at our warehouse. You’ll receive an email confirmation when your return is received.
Note: Shipping fees are non-refundable.
Does Jenson USA offer an Extended Warranty?
Yes. Jenson USA offers an extended warranty through Extend. Extend is the Service Provider for extended warranties.
Who insures the Protection Plan?
Extend works with a network of top-rated insurance companies to underwrite the protection plans we offer.
Will you be charged for tax on Extended Warranties?
Possibly. Please see the attached file for the taxes charged on warranties per state.
Why should I add Extend Protection?
Extend provides simple, peace-of-mind protection for the products you love. Extend bundles your product with an affordable, stress-free protection plan—so your product is covered, even after manufacturer warranties expire.
What if I need to return the product?
You return your product, Jenson USA returns the money you paid for the protection plan. It’s a no-brainer. Depending on how much time has passed since your purchase, Jenson USA will issue a pro-rated refund.
What do I need to do to file a claim?
Filing a claim is easy! Just go through our virtual claims specialist, Kaley, or the Gear Advisor team. When filing a claim with Extend, you will simply need to provide either your Extend contract ID, email address, or another identifying piece of information.
Can we add a warranty to a completed order?
No. You will need to cancel the completed order and place a new order including the warranty.
Who manages the Extend warranties?
Extend manages the warranties.
What does this accident protection cover?
The coverage details can be found here
Who determines the warranty approvals?
Extend determines this.
Repack your order(s) and send the box back to:
Jenson USA
Attn: Returns
1615 Eastridge Ave.
Riverside, CA 92507
Include your order number(s) inside of the box, so that we can identify your order upon receipt.
DO NOT attach the shipping label to the manufacturer's packaging (including shoeboxes, helmet boxes, etc.) as this will invalidate your return. Please reuse the original Jenson USA shipping carton or provide an alternative shipping box.
We do not offer exchanges. Please submit your return and place a new order.
From time to time, stuff doesn't meet the manufacturer's specs causing unexpected issues or in rare instances, it arrives broken. Our Gear Advisor team is here to help!
All new products sold by Jenson USA are covered by the individual manufacturer’s warranty policy.
Each brand determines eligibility for its warranty claims.
Not sure if it is a warranty? If you received a defective item give us a call at 951-234-7554 and a Gear Advisor will assist you.
Some manufacturers prefer to work directly with customers to expedite the process even more.
Click on the brand links below to go directly to their warranty page.
If your brand was not found in the above list, please click here.
Santa Cruz Bicycles Recalls Heckler 9 Electric Bicycles Due to Fall and Fire Hazards
Hazard: The latch mechanism that holds the battery in place can malfunction, causing the battery to dislodge from the frame and fall to the ground, posing a fall hazard to the rider. Additionally, the latch spring can cause additional wear on the battery housing over time, posing a fire hazard.
Consumers should immediately stop using the recalled bicycles and contact their authorized Santa Cruz Bicycle dealer to arrange for a free repair to replace the latch spring mechanism and install a battery wear plate. Consumers who purchased the bicycle online or no longer reside near their dealer should contact the firm or visit http://santacruzbicycles.com/dealers. Consumers should remove or secure the battery prior to transporting the bicycles. The firm is contacting all known purchasers directly to provide more details about the repair.
Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5 p.m. PT Monday through Friday.
Description: This recall involves 2022 Santa Cruz Heckler 9 model electric bicycles (e-bikes), which were sold in Gloss Avocado Green or Maritime Gray colors. They come with an interchangeable 720WH battery that sits inside a black case under the frame. The name “SANTA CRUZ” is printed on the sides of the downtube of the bicycle frame, and “Heckler” is printed on the top tube of the frame and on the inside of the left chainstay on the frame.
Incidents/Injuries: Santa Cruz Bicycles has received 10 reports of batteries falling from the frame and two reports of the latch spring causing added wear on the battery housing. No injuries or fires have been reported.
Sold at: Online at santacruzbicycles.com and at bicycle shops and sporting goods stores nationwide from January 2022 through March 2022 for between $8,200 and $13,300.
Heckler 9 - Gloss Avocado
Recalled Santa Cruz Heckler 9 model electric bicycle - Gloss Avocado Green
Recalled Santa Cruz Heckler 9 model electric bicycle - Maritime Grey
Recalled Santa Cruz Heckler 9 model electric bicycle - Maritime Gray
For more information, visit https://www.santacruzbicycles.com/en-US/support/recalls-heckler-9-battery-latch
Park Tool has issued a Stop Use and Inspect Notice for their CCP-22, CCP-44, and CWP-7 crank pullers due to an out-of-spec nut that is shared between the three tools. This out-of-spec threading may cause damage to bicycle cranks during removal. Some, but not all, tools sold between October 2021 and April 2022 may be affected.
Park Tool has a plan to replace these nuts at no cost. Affected customers in the United States should visit parktool.com/1206 and follow the instructions. Customers outside the United States should contact their point of purchase for resolution. Retailers and distribution partners should forward this notice to any customers who purchased these tools.
For complete information on the Stop Use and Inspect Notice, including a detailed guide to determining if a tool is affected, visit https://www.parktool.com/blog/news/immediate-stop-use-and-inspect-notice-for-park-tool-crank-pullers
These are answers to frequently asked questions about the Safety Notice and anticipated voluntary recall of select Salsa and Whisky carbon drop handlebars sold after-market and equipped on some Salsa Cutthroat, Warbird and Warroad complete bikes from model years 2019-2021.
Product Name |
Jenson USA Part Number |
In Market Since |
WhiskyNo.9 12F Drop Handlebar – Carbon, Black, All Sizes |
HB172K00 |
April 30, 2018 |
WhiskyNo.9 24F Drop Handlebar – Carbon, Black, All Sizes |
HB001066 |
April 30, 2018 |
Salsa Cowbell Drop Handlebar – Carbon, Black, All Sizes |
HB178K04 |
Dec. 28, 2017 |
Salsa Cowchipper Drop Handlebar – Carbon, Black, 38-46cm |
HB178A03 |
Dec. 28, 2017 |
Note: Other models of Whisky and Salsa handlebars, and other models of Salsa Cutthroat, Warbird and Warroad bicycles are not affected or included in this notice. All Salsa MY23 complete bikes shipped beginning July 1, 2022, and later are not affected or included in this notice.
Contact QBP via email at recall@qbp.com or at 800-346-3340. This product recall phone line is staffed from 9 AM – 6 PM Central. Please leave a voicemail or send us an email if you need to contact us outside of these hours.
QBP is actively working with Consumer Products Safety Commission and Health Canada to conduct a formal voluntary recall, while at the same time working towards a resolution for these handlebars.
We are truly sorry for this situation and the inconvenience it causes you; we are doing our best to minimize the difficulty it creates for customers.
Please submit your information here, and a Jenson USA representative will send you a return label to get the affected item back to us.
Product Recall
NHTSA ID:22E-091
IMPORTANT SAFETY WARNING
Dear Thule Group Customer,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. The Thule Group has decided that a defect that relates to motor vehicle safety exists with Thule Camber 2 bike, Thule Camber 4 bike, and Thule Range bike carriers, manufactured in the date codes listed below.
Thule Range – Date code 05/02/22 through 07/26/22
Thule Camber 2 Bike – Date code 04/14/22 through 06/23/22
Thule Camber 4 bike – Date code 03/31/22 through 06/23/22
At the Thule Group we take quality very seriously and product safety is our top priority. We have determined that when the bike carrier is in use a weld on the arm assembly can crack and fail. There is a risk that bike carrier arm assembly may become detached from the bike carrier if the safety strap or locking cable is not used. This could cause a vehicle crash or injure nearby pedestrians
IMPORTANT
Your Thule Camber 2 bike (905800), Thule Camber 4 bike (905600), or Thule Range 4 bike (905700) carrier manufactured in the date codes listed below is being recalled.
Thule Range – Date code 05/02/22 through 07/26/22
Thule Camber 2 Bike – Date code 04/14/22 through 06/23/22
Thule Camber 4 bike – Date code 03/31/22 through 06/23/22
Please stop using these products immediately.
For Thule Camber 2 bike, Thule Camber 4 bike, and Thule Range 4 bike carriers, you can determine if your bike carrier falls within the recall population by looking at the product number and date code, which is located on the inside of the mast upright tube, near the stinger assembly. See below photos
What do we want you to do?
We request that you take the following immediate actions:
If you have a product within the recalled date code period, we ask you to take the following actions:
Once registered, the Thule Group will reach out to coordinate logistics to take possession of your recalled Thule Camber 2 bike, Thule Camber 4 bike or Thule Range 4 bike carrier, free of charge.
Please be advised that you will not be charged anything in connection with this recall. If you have incurred any cost for remedies in advance of this notice, please contact Thule Group for reimbursement. Reasonable supporting documentation will be requested.
If you have any additional queries please do not hesitate to contact Thule Customer Service:
If we fail to or are unable to remedy the issue free of charge within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave, SE, Washington, DC 20590 or call the agency’s toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 1–800–424–9153); or go to http://www.safercar.gov
Please note this recall for replacement of product is limited to the units with a Thule Camber 2 bike, Thule Camber 4 bike, or Thule Range 4 bike manufactured with the below date codes only and does not affect any units produced before March 30, 2022, and after October 15, 2022.
Thule Range – Date code 05/02/22 through 07/26/22
Thule Camber 2 Bike – Date code 04/14/22 through 06/23/22
Thule Camber 4 bike – Date code 03/31/22 through 06/23/22
Important Recall Notice
Ultegra FC-6800 |
Ultegra FC-R8000 |
Dura-Ace FC-9000 |
Dura-Ace FC-R9100 |
Dura-Ace FC-R9100P |
|
Step 1B – Identify the production code stamped on your crank arm (blue box on the image below)
If you have noticed any changes in the feeling of the crank when you pedal or hear noise or creaking, please proceed to Step 2.
Consumers who believe they have an applicable product or are unsure how to check the manufacturing code are asked to contact an authorized Shimano retailer to schedule a free crankset inspection. Please see below for instructions on how to figure that out. You may also call us at (844) 776-0315 for assistance.
Consumers with cranksets that do not fall within the specified date codes do not need to take further action regarding this safety recall or inspection. Please proceed to Step 3.
SAFETY RECALL NOTICESAFETY RECALL NOTICE
This is a Safety Recall Notice regarding Supacaz Orbitron–CNCAlloy flat pedals sold and/or distributed by Specialized. The pedals come in an oil-slick color. For more information, please contact your nearest Authorized SpecializedRetailer or contact Specialized at the number below.
Hazard: The pedal body may detach from the pedal spindle and/or the pedal spindle may break, posing a fall hazard.
Remedy: Stop riding yourSupacaz Orbitron pedals immediately and return them to the Authorized Specialized Retailery you purchased them from. Your retailer will issue a full refund of the purchase price. If you purchased the pedals directly from Specialized, call Specialized Rider Care at: 877-808-8154(8a.m. to4p.m. MST Monday through Friday) or online atwww.specialized.com/safety-recall-notices.
STOP RIDING THE BICYCLE
• Contact your local authorized GT dealer or GT to arrange for an authorized GT dealer to replace the frame at no charge. Consumers can visit https://gtbicycles.com/pages/recalls-safety or call 800-843-2453 for more information.
At GT, we know our riders demand the highest levels of performance, quality, and safety, and we hold ourselves and GT products to that standard.
We have identified a safety issue with the GT Model Year 2019-23 LaBomba bicycles and framesets. The bicycle headtube/downtube weld can become damaged and separate from the bicycle frame, posing
fall and injury hazards. As such, we are conducting a product recall of these bicycles in cooperation with the U.S. Consumer Product Safety Commission.
GT riders should immediately stop riding their bicycle and contact their local authorized GT dealer or GT to arrange for an authorized GT dealer to replace the frame at no charge. Consumers can visit https://gtbicycles.com/pages/recalls-safety or call 800-843-2453 for more information. GT dealers should inspect their bicycles to determine if they are in possession of a GT Model Year
2019-23 LaBomba bicycle or frameset.
We apologize for this inconvenience and thank you for your patience, and for riding GT.
Transfer v2 RecallVoluntary Recall of Kuat Transfer v2 Bicycle Hitch Rack, Models T201B, T202B, T222B, T223B |
Kuat Innovations has decided that a defect which relates to motor vehicle safety exists in our Transfer v2 Bicycle Hitch Racks manufactured from November 1, 2020 to March 24, 2024. The pivot cams on these affected Transfer v2 Bicycle Hitch Racks can become disengaged, allowing the bike carrier to drop into the lower position.This malfunction could cause a bicycle to fall off the product while a subject vehicle is in motion, as well as injury or property damage to the product, the bicycle, and to the subject vehicle and other vehicles on the road, including potentially a vehicle crash. The defect may occur without warning. Kuat requests that you stop using and selling these racks immediately until it is determined if the rack is affected by the recall. PLEASE STOP USING AND SELLING YOUR TRANSFER v2 RACKS IMMEDIATELY. BE ADVISED THAT IT IS A VIOLATION OF FEDERAL LAW TO DELIVER ANY PRODUCT COVERED BY THIS NOTICE TO A CUSTOMER UNTIL THE DEFECT IS REMEDIED. Before resuming use and sales of your Transfer v2 Racks, please carefully inspect your racks to determine if they are among the units affected by this recall. The Batch IDs of the affected Transfer v2 racks range from 2045 through 2414. The figures below will assist you in identifying the Batch ID of your racks, which is part of the Transfer v2 serial number. The sticker with your product’s serial number is located on the outside portion of the U-shaped rack body facing the vehicle, as indicated in Figure 1. Product serial numbers are also located on the external packaging of the Transfer v2 rack. The Batch ID of your unit is the first group of numbers of your serial number, as indicated in Figure 2. If you are unable to locate the Batch ID of your Transfer v2 racks, Figures 3 and 4 below depict the most remarkable, and apparent difference between the defect and the non‐defect Transfer racks. To obtain your free repair kit, please go to www.kuat.com/recalls and follow the instructions for submitting information, or call the Kuat Sales Team toll free at 1(877) 822‐5828. Your repair kit will include a new pivot handle assembly, detailed instructions, and all necessary hardware. We plan to have sufficient repair kits to satisfy the requirements of this recall available as soon as possible. We will notify you of the date of availability for these repair kits as soon as possible. The repair kit will contain all of the necessary parts to remedy the defect and will include detailed instructions. If you have incurred any cost for remedies in advance of this notification please contact the toll free number listed above for reimbursement. Reasonable supporting documentation will be requested. If you feel that we did not or were unable to provide the remedy within a reasonable amount of time, you may write to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave. SE, Washington DC 20590, or contact the Vehicle Safety Hotline at (888)327‐4236; (TTY: 1(800)424‐9153); or go to www.safecar.gov. Kuat apologizes for any inconvenience this causes. This voluntary recall reflects our commitment to ensure the safety and satisfaction of our customers. |
Important Safety Recall Notice
Delta Ceiling Hoist with Straps (Item RS2300) manufactured by Delta Cycle Corp
We have learned that the plastic buckles for the straps can fail as shown below. You should
discontinue using these straps immediately as they present a fall hazard which could result in
injury. These straps are used in storing a kayak, canoe, ladder or other larger items. If you are
not using the straps and only using the hooks, no further action is required.
Detail of how buckle may fail | Use that may require recall depending on serial # | ✅ |
Please follow the steps below to fix this problem. Failure to follow these steps could result in
injury.
1) Please check your serial number by looking at the larger pulley on the side that would
touch the ceiling.
2) The following ranges of serial numbers are subject to recall
65629 - 66828,112494 - 114493,115494 - 116502,131332 - 132819,165193 - 167192,187360 - 188895,220801 -
222800,264059 - 266058,396421 - 397428,428259 - 430258,464905 - 466408,1650319 - 1651326,1667038 -
1669037,1717501 - 1718044,1750965 - 1751972,1776082 - 1777089
3) If you own an RS2300 Delta Ceiling Hoist with Straps in the serial number ranges above
or your hoist does not have a serial number please contact hoiststraprecall@deltacycle.com / 800-474-6615 (phone) / 240-376-5979 (text) with
your name and address. Immediately stop using straps that you own, cut and destroy them. Upon receipt of new straps install as per our installation instructions.
Questions? Contact hoiststraprecall@deltacycle.com / 800-474-6615 (voice)/ 240-376-5979 (sms)
Post until January 5, 2025
This recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission
deltacycle.com/hoiststraprecall