Prices shown in currencies other than USA Dollars are estimates based on current exchange rates. We will charge your credit card in USA Dollars on the day your order is shipped, and the conversion to your local currency will be done at the prevailing rate by your credit card issuer.
Shipments outside the USA are declared as “bike parts” for customs purposes and will include the actual amount paid for merchandise and shipping. Jenson USA will not mark your parcel as a “gift”, declare a value lower than the actual price paid, or otherwise prepare false customs information.
Jenson USA wants you to shop with confidence. That’s why we provide you with a “No-Hassle” satisfaction guarantee. If any item you purchase from us doesn’t meet your expectations, send it back within 60 days - we'll issue a full refund of the original purchase price (minus shipping charges) via the same payment method you used originally. Unlike much of our competition, we do not charge a restocking fee or penalty.
There are a just a few exceptions:
If your purchase included any free promotional items ("free socks with shoe purchase", "free DVD with helmet purchase") don't forgot to include the freebie item with your return so we can issue you a full refund.
Download and print an form to include with your return - you do not need an RMA number or permission to return items to Jenson USA.
All items that are shipped out from Jenson USA are in new and unused condition. If a package is delivered to you in damaged condition, you have the option of refusing delivery of a package with obvious damage. If you do receive a damaged package, please call Jenson USA Customer Service immediately at (800)577-8720 ext. 3. We will contact the Delivery Company and file a damage claim. Jenson USA will arrange for the Delivery Company to pick up the damaged package. Do not take the item for a ride. Do save all boxes and packing material for inspection by the freight carrier. Once a damage claim is made and accepted with the carrier, a claim number is generated. At that time Jenson USA will work on re-processing the order for the lost or damaged items.
Please call us when you need assistance in resolving a damage claim. We want this to be as painless as possible. These situations do happen and we are experienced in resolving damage claims.
Please call us immediately regarding any mistakes on your order. We need to hear about problems within seven days of order receipt. It also helps us to maintain accurate inventory for all our customers.
You gave us a correct part number and we made a mistake:
You placed your order, or gave us on the phone, an incorrect part number(s), or perhaps you just decided it wasn’t what you wanted:
Get free Standard Shipping with your $50 purchase today! Just choose Standard Shipping during checkout.
Please note this offer is only available to physical shipping addresses in the 48 continental United States (no PO Boxes), and oversize charges still apply on some heavy/large items.