Currency Exchange Rates close
Prices shown in currencies other than USA Dollars are estimates based on current exchange rates. We will charge your credit card in USA Dollars on the day your order is shipped, and the conversion to your local currency will be done at the prevailing rate by your credit card issuer.
Shipments outside the USA are declared as “bike parts” for customs purposes and will include the actual amount paid for merchandise and shipping. Jenson USA will not mark your parcel as a “gift”, declare a value lower than the actual price paid, or otherwise prepare false customs information.
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Free Shipping Offer
Get free shipping with your $50 purchase today when you choose Standard Shipping at checkout. Please note this offer is only available to physical shipping addresses in the 48 continental United States (no PO Boxes), and oversize charges still apply on some heavy/large items.
To receive free shipping, just add items to your cart and choose Standard Shipping during checkout.
Shipping
» Product Availability
» How do you handle backorders?
» When is your shipping cut-off time?
» How long before I receive my order?
Product Availability
All products are subject to availability and prior sale. When Jenson USA offers deals on “Closeout” or “Hot Special” items please note that such items sell out very fast and are sometimes not replaceable. Place your order early so you’re not disappointed.
Pricing may vary between our magazine ads, catalogs, showroom, retail stores, and website. Currency fluctuations, manufacturer price increases, model year changes, and other factors may cause our costs to change. Jenson USA reserves the right to change prices at any time without notice. Prices listed do not include shipping. Errors in product descriptions, weights, prices, or photography are unintentional and subject to correction.
How do you handle backorders?
At times demand for a product will exceed our inventory level. This will create a backorder for the product. Our buyers are constantly monitoring our inventory and working to re-stock those items. Please check the website for the current ETA on backordered items.
Please note the stock status of the items you ordered on your email order confirmation. Orders are not charged until the item ships, so any backorder will not be charged to your card.
Jenson USA policy is to HOLD the order until all items are in stock. If there is a backordered item the order will not ship out until all items on the order are in stock.
In the event that one or more of the items is on back order, we will follow your instructions on when to ship:
Ship your order complete: We will hold the order until the backordered item returns to stock and then ship the entire order complete. This saves on shipping charges and helps keep the prices low.
Ship Separately: Ship all available items now and the backorder when it returns to stock. A split order handling charge of $3.50 will be added to your order. The balance of your order will ship out via UPS Ground delivery when all the items are in stock.
Cancel: Cancel all backorders and ship the remaining items immediately.
If you have ordered an item that becomes discontinued either by the manufacturer or by Jenson USA, it will be cancelled from your order. We will notify you via email of the adjustment to your order.
When is your shipping cut-off time?
Jenson USA provides an estimated shipping date and delivery date at checkout, based on the items and delivery method you select. To see the estimated delivery date, simply add the items you are interested in to your shopping cart.
Economy shipping is available to some addresses for shipments which are not time-sensitive. Jenson USA processes economy shipping orders at off-peak days and times in order to offer you the lowest possible shipping cost, and then ships them via a method that will reach you on or before the date we promised at checkout.
Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason it is important that you provide the correct phone number and e-mail address.
If you are paying by personal check, please allow seven to ten days for bank processing (the time it takes for your funds to become available).
How long before I receive my order?
Jenson USA uses Federal Express or USPS for all US lower 48 deliveries. All APO/FPO and deliveries to Puerto Rico ship via US Priority Mail. All International shipments ship via Federal Express International Priority.
UPS Ground - 2 to 7 business days for delivery.
Deliveries are made Monday through Friday to business addresses and Tuesday to Saturday to residential addresses.
UPS Express - Next Day (by 3:00PM), 2-Day (4:30PM non-residential / 7:00PM residential).
Saturday deliveries are available at extra cost only for Next Day packages shipped on Friday.
Please make a note: All UPS Express shipments require a signature. We ship using this method to insure that your order is delivered securely. If you want your order delivered without a signature, please contact UPS (1-800-PICK-UPS) prior to shipment. They will let you know of the process to set that up.
Orders to APO/FPO and Puerto Rico are shipped US Priority Mail. We have found that shipping times vary from 1-3 weeks. Please contact Customer Service for the USPS tracking number.
Complete Bikes and Custom Wheels
If you are ordering a Complete bike or Custom Wheelset please note: All bikes are assembled at the time your order is placed. Please allow aprox. 3 days additional for the order to process. All Custom Wheelsets also need to have a lead time of 3 days before the order ships. Please give us a call and we can give you the most accurate lead time at the time of your order.
