» Product Availability and Stock Status
» How do you handle backorders?
» When is your shipping cut-off time?
» How long before I receive my order?
Product Availability and Stock Status
The stock status shown on our website reflects our real-time inventory.
- Items labeled "In Stock" in green are on hand at Jenson USA.
- Items labeled "Out of Stock", "Expected On...", or "Usually ships in ..." in red are not on hand for us to ship immediately. The dates given are our best estimates.
If you have a specific delivery deadline, please select items marked "In Stock" so that we can ship your order promptly.
Pricing may vary between our magazine ads, catalogs, showroom, retail stores, and website. Currency fluctuations, manufacturer price increases, model year changes, and other factors may cause our costs to change. Jenson USA reserves the right to change prices at any time without notice. Prices listed do not include shipping. Errors in product descriptions, weights, prices, or photography are unintentional and subject to correction.
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How do you handle backorders?
At select times throughout the year, items may be available to be reserved through pre-order or backorder. Items that are not in stock to ship immediately will reflect an expected in-stock date on both the product page and in the shopping cart. Once pre-order item(s) are added to your shopping cart, a valid form of payment will be required to reserve the item(s). If you pay with a credit/debit card it will not be charged until the time of shipment. Backorder and pre-order dates are approximate, and while we make every effort to accurately estimate the ship date, they are subject to change. We will inform you by e-mail if the expected ship date of your item(s) change.
Domestic Backorder/Preorder Policy
In the event that you choose to purchase both in-stock items and pre-order items, shipping costs will be assessed based on the entire order total and charged at the time of the initial shipment. Once your item(s) become available, they will be shipped without additional shipping and handling charges.
If you'd like us to fill your order in multiple shipments for faster delivery, a shipping and handling charge on the additional shipment(s) may apply.
International Backorder/Preorder Policy
International shipments must ship complete (with all items from your order in a single box), so shipment will be delayed until all backorder or pre-order items arrive. You can eliminate any delays and have in-stock items shipped immediately by cancelling out of stock items from your order.
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When is your shipping cut-off time?
Jenson USA provides an estimated shipping date and delivery date at checkout, based on the items and delivery method you select. To see the estimated delivery date, simply add the items you are interested in to your shopping cart.
Economy shipping is available to some addresses for shipments which are not time-sensitive. Jenson USA processes economy shipping orders at off-peak days and times in order to offer you the lowest possible shipping cost, and then ships them via a method that will reach you on or before the date we promised at checkout.
Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address are not the same. For this reason it is important that you provide the correct phone number and e-mail address.
If you are paying by personal check, please allow seven to ten days for bank processing (the time it takes for your funds to become available).
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How long before I receive my order?
Jenson USA uses Federal Express or USPS for all US lower 48 deliveries. All APO/FPO and deliveries to Puerto Rico ship via US Priority Mail. All International shipments ship via Federal Express International Priority.
UPS Ground - 2 to 7 business days for delivery.
Deliveries are made Monday through Friday to business addresses and Tuesday to Saturday to residential addresses.
UPS Express - Next Day (by 3:00PM), 2-Day (4:30PM non-residential / 7:00PM residential).
Saturday deliveries are available at extra cost only for Next Day packages shipped on Friday.
Please make a note: All UPS Express shipments require a signature. We ship using this method to insure that your order is delivered securely. If you want your order delivered without a signature, please contact UPS (1-800-PICK-UPS) prior to shipment. They will let you know of the process to set that up.
Orders to APO/FPO and Puerto Rico are shipped US Priority Mail. We have found that shipping times vary from 1-3 weeks. Please contact Customer Service for the USPS tracking number.
Complete Bikes and Custom Wheels
If you are ordering a Complete bike or Custom Wheelset please note: All bikes are assembled at the time your order is placed. Please allow aprox. 3 days additional for the order to process. All Custom Wheelsets also need to have a lead time of 3 days before the order ships. Please give us a call and we can give you the most accurate lead time at the time of your order.
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