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Employment @ JensonUSA.com

JensonUSA was founded with this simple mission: To treat everyone with respect and be the best company for customers to buy from, for vendors to sell to and employees to work for. This has been a successful formula for us and each year we grow to new levels.

JensonUSA's remarkable growth means there's a high demand for the right people to maintain our high standards of customer service and professionalism. Take a look at the opportunities we currently have available. If you're a high-energy person who's passionate about cycling, there's a place for you at JensonUSA.

Benefits include:

• Health Insurance
• 401k retirement plan
• Profit Sharing plan
• Incredible employee discount
• Bicycle commuter incentives


Corporate Headquarters: Riverside, CA

Project Coordinator

Work with various departments throughout the company to ensure delivery of a wow! experience for our customers. You’ll play an integral role in providing administrative support to ensure that projects are not only delivered on time, but that they “Set the Pace” within our industry. As a project coordinator you will need to keep the big picture in focus while keeping track of the small details required for execution. It will be your responsibility to provide administrative support to teams throughout the business and help them to execute well and on time. You will provide decision making support as it relates to policy, strategy, and execution. You may also lead projects of your own.

Essential Duties and Responsibilities:

  • Assist departments throughout the company to closely monitor and evaluate key performance indicators and provide alert for any areas of concern or recommendations for improvement.
  • Execute and manage the projects assigned; manage project life cycle, monitor and evaluate project progress within each step of the business operation by working closely with various departments as needed.
  • Develop new business rules and policy procedures to better support business development.
  • Work with managers throughout the company to improve efficiency and effectiveness.
  • Develop and maintain processes to meet the company’s objectives
  • Proactively identify and address issues within various departments
  • Own and manage tracking of current critical issues, follow up, and accountability through to completion. Ensure execution is on time and with a high level of quality
  • Other duties as assigned.

Knowledge & Skills

  • High level of proficiency using Microsoft Office, especially Excel
  • The ability to understand the integration of multiple systems
  • Excellent organizational and administrative skills
  • Strong leadership skills
  • Exceptional analytical and problem solving skills
  • Familiarity with cycling and the products we sell

Preferred Qualifications

  • Minimum 2 years experience as a project lead, executive assistant or similar role.
  • Bachelor’s degree in business or related field.

Apply Now

Web Merchandising Coordinator

Assist Merchandising Team in their role to create best-in-class product descriptions, tech specs, search results, and product categorization for www.JensonUSA.com . This position is responsible for the data entry that powers Jenson USA’s website product filters and sorting/search tools. Maintain “sale” flags, QA product pricing. Create and maintain reports to empower Merchandiser decision making.

Essential Duties and Responsibilities:

  • Data entry on a per-product and per-SKU basis that powers website filters, sorting, and search tools
  • Setup and stage items for sales or events
  • Maintain item “sale” flags
  • Mass migrate items from category to category
  • Create and maintain reports
  • Perform rolling category audits to evaluate filters in use and their performance and adjust as needed
  • Assist with other Marketing tasks and events on an as-needed basis

Preferred Qualifications

  • High School diploma required
  • Able to operate a Windows PC with Office-type applications (word processor, spreadsheet, web browser)
  • Bicycle enthusiast

Apply Now

Credit Specialist

The Fraud Analyst performs analysis of high-risk purchases/transactions, to identify unauthorized credit card use. Responsibilities include: With limited supervision, determine if transactions are fraudulent and should be canceled; are not fraudulent and should be processed; or, are unverifiable in which case the data must be analyzed and the transaction either canceled or processed following further review. Will frequently maintain various software and reports containing high-risk transactions originating on the JensonUSA.com website. Effectively manages incoming communication via multiple channels (phone, email, and chat) and resolves all issues within established service-level agreements.

Essential Duties and Responsibilities:

  • Independently determines if e-commerce transactions are fraudulent and should be canceled and refunded, or are legitimate and should be processed and fulfilled.
  • Works effectively with peers and leadership by communicating fraud trends and sharing ideas and information in a constructive and positive manner.
  • Reactively and proactively conducts analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity.
  • Performs special projects in a timely manner, as requested.
  • Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
  • Disputing and resolving all Chargebacks received (Amex, MasterCard, Visa, and PayPal). Collecting chargeback data and entering it in to Excel and various fraud systems.
  • Verifying and notifying customers of declined orders (potential fraud, declines, additional order verification) in a way non-threatening way.
  • Assists in identification and escalation of software errors, fraud data, abnormalities and technical problems.
  • Able to quickly adapt to any change or altering of the position and/or department.

Preferred Qualifications

  • Prior experience in chargeback analysis or fraud prevention desired
  • High school diploma or equivalent required
  • Computer skills in Outlook, Word, and Excel
  • Strong communication skills, both verbal and written
  • Strong planning, organizational, and analytical skills
  • Ability to meet deadlines and remain detail oriented
  • Must be a proactive problem-solver with good follow-through
  • Active cyclist with extensive product knowledge preferred

Apply Now

Controller

The qualified candidate will be responsible for supervising all accounting functions. The candidate must thrive in a multitasking environment with hands on responsibility for all accounting, risk management, as well as human resources needs. He / She will work closely with the Director of Finance, the other directors and the owner.

Essential Duties and Responsibilities:

  • Manage company accounting such as general ledger, cash reporting, payroll, A/P, etc., on both a daily and long term basis
  • Advise the Leadership Team with reliable weekly financial analysis to measure company performance
  • Provide inventory budgets, forecasting, planning and cost analysis
  • Lead and provide oversight over the entire Accounting, HR, Payroll, and Administrative functions as assigned
  • Prepare accurate and timely financial statements
  • Process accounts payable and manage vendor relationships
  • Oversee accurate processing of payroll bi-weekly
  • Ensure company’s financial reporting is in accordance with GAAP
  • Work with the Leadership Team to establish accurate planning and forecasting
  • Responsible for forecasting company cash flow position
  • Recommend changes to improve systems and financial performance
  • Establish and implement proper internal controls and monitor compliance with policies & procedures
  • Manage the preparation and distribution of periodic financial reports and related disclosures, and related supporting analysis
  • Serve as the primary interface with the company’s external accounting firm on tax and other issues as necessary
  • Provide leadership and oversight to the design, implementation and refinement of financial systems and other administrative systems deployed throughout the company

Knowledge & Skills

  • High level of proficiency using Microsoft Office, especially Excel
  • Experience with Microsoft Dynamics Great Plains a plus
  • Experience in accounting in ecommerce a plus
  • The ability to understand the integration of multiple systems
  • Excellent organizational and administrative skills
  • Strong leadership skills
  • Exceptional analytical and problem solving skills
  • Familiarity with cycling and the products we sell

Preferred Qualifications

  • Minimum 3 years experience as Accounting Manager, Senior Accountant or Controller.
  • Bachelors degree in accounting or related field.

Apply Now

Will-Call Supervisor

The Will-Call Supervisor provides direction and instruction to the Will-Call Desk clerks during day to day operations.

Essential Duties and Responsibilities:

  • Assist Will-Call customers with order entry: manual entry of orders, guidance on using kiosks, etc
  • Pick orders from the Jenson USA warehouse for delivery to customers. Notify customers of pending WillCall pickups and availability dates.
  • Set the employee schedules and days/hours of operation so that the Will-Call Desk is staffed appropriately.
  • Handle escalated customer support issues that arise in the Will-Call Center.
  • Handle start/end of day procedures (cash count, physical security, alarm, etc)
  • Handle incoming customer email and telephone customer support on anas-needed basis.
  • Provide training for new employees in the order entry, returns, and pick/pack/confirm processes.
  • Supervise setup/teardown and operations during marketing special events(movies, vendor presentations, etc) at the Will-Call Center

Qualifications

  • No specific formal education is required.
  • A bicycle background is a must. Successful person in this position will be an advocate for cycling in the local community.
  • Strong written and verbal communication skills
  • Must be computer literate (browser, email, office applications

Apply Now

Will Call - Retail Sales Associate

The Will-Call Sales Associate is the primary way that customers in our Riverside Will-Call center interact with Jenson USA. This position helps customers with order entry, returns, and selection of components. Provides guidance on the usage and suitability of the products we sell.

Essential Duties and Responsibilities:

  • Assist Will-Call customers with order entry: manual entry of orders, guidance on using kiosks, etc.
  • Pick orders from the Jenson USA warehouse for delivery to customers. Notify customers of pending Will-Call pickups and availability dates.
  • Prepare the Will-Call Center for normal operations at opening time (lights, signage, setup PCs, etc) and handle End of Day procedures.
  • Handle overflow incoming customer service phone calls and email on an as-needed basis
  • Assist with the setup and teardown of marketing events at the Will-Call Center (movie premieres, vendor presentations, etc)

Qualifications

  • No specific formal education is required
  • Bicycle background is a MUST
  • Prior bike shop experience is a plus
  • A successful person in this position will be passionate about their bicycle experience, and advocate for cycling in the local community.
  • Strong written and verbal communication skills.
  • Must be computer literate (browser, email, office applications)

Apply Now

Creative Director

The Creative Director supports Jenson USA’s needs as a market-leading retailer through the development of visually interesting, compelling, and inspirational printed and electronic visual design. This position establishes and implements company-wide standards for look and feel.

Essential Duties and Responsibilities:

  • Set and take ownership of a company-wide look and feel that supports our class-leading role as a premium bicycle retailer
  • Develops standards that align with Jenson USA’s core purpose and values
  • Research and understand our market positioning, customer base, and vendor partners and produce art standards that satisfy their needs
  • Create and maintain a style book which lays out corporate standards for typography, color, and imagery that align with Jenson USA’s core purpose and values.
  • Acts as the advocate for consistency in applying look and feel across all departments at Jenson USA
  • Execute special, one-off design assignments under the direction of the Marketing Director

Background and Education

  • Active, outdoor person that “gets” the customer experience and is passionate about it – able to inspire our customer to ride through visual design cues
  • Educational background in fine or applied arts, 4 year college degree or graduate work preferred
  • Proven portfolio of commercial work in 4 color print pieces and digital (banners, email marketing, etc)
  • Prior experience in an Art Director or Creative Director role with leadership experience managing others to implement the Director’s vision
  • Experienced user of Adobe creative suite, including InDesign; plus Fireworks, Photoshop, or equivalents
  • Capable of inspiring our customers to have their next adventure by bicycle through visual design

Apply Now

Inside Sales Representative (Gear Advisor)

Taking a path through sales at Jenson USA is an unmatched experience. Our customers are the engine that drives our tremendous success and our sales professionals are the key ambassadors to our customers. JensonUSA’s products and services range from high-end road and mountain bicycles and frames, to energy supplements and nutrition, to apparel and protective gear for cyclists. You will become an expert in all of these areas and have the ability to advise our customers about the gear they’re thinking about buying.

Our Sales/Customer Service Team is the primary link between Jenson USA and our customers. Applicants for this position should have a strong interest and passion for bicycles, as well as prior sales experience inside the bicycle or lifestyle industry or expertise from a similar industry that can be applied to the bicycle industry. Ideal candidates will have experience and training in suggestive selling and solution-based selling, and be adept at fostering ongoing relationships with customers.

Essential Duties and Responsibilities:

  • Responsible for engaging with customers, determining the gear that best meets customer needs, asking exploratory questions, building strong and lasting relationships, and providing solutions through consultative selling.
  • Effectively utilize the telephone, email, and live chat, to identify opportunities for upselling and cross-selling in each medium.
  • Deliver superior service to our existing customer base while achieving monthly, quarterly, and annual sales objectives by growing our following of new, and loyal customers.
  • Proactively contact customers on a daily basis to follow up on past orders and current order inquiries in order to achieve sales goals.
  • Keep detailed notes of customer interactions to ensure a wow customer experience through appropriate follow up and follow through.
  • Maintain a high degree of technical expertise on all of the products that Jenson USA carries through reading of industry publications and websites, participating in the sport of cycling, and occasional travel (at company expense) to dealer events and trade shows.
  • Promote a team environment by collaborating with teammates to meet customer expectations.
  • Handle inbound phone calls, emails and chats to assist customers with existing, past, and future orders as it relates to technical questions, package tracking, credit (billing) holds, and returns among other questions.
  • Takes care of and resolves customer complaints in a manner that builds trust and lasting relationships with Jenson USA customer.
  • Jenson USA maintains retail-focused operating hours; Saturday/Sunday work may be regularly scheduled.

Qualifications

  • High School Diploma, GED, College Degree preferred.
  • Prior sales experience and training preferred
  • Friendly, outgoing, eager-to-learn attitude
  • A bicycle background is a must: A successful Inside Sales Rep will be passionate about cycling and a knowledgeable resource for both employees and customers about all aspects of cycling.
  • Strong written and verbal communication skills
  • Must be computer literate (browser, email, office applications)

Compensation

  • Hourly wage plus bonus

Apply Now

Warehouse Associate - Bike Tech

The Warehouse Associate - BikeTech will Build, tune and pack complete bikes. Help develop processes and support other Operations Department functions as needed.

Essential Duties and Responsibilities:

  • Build, tune and prepare bikes for shipping
  • Help develop new procedures and processes related to bike builds
  • Help support picking, packing, down stocking, manifesting, Jenson Production bike tear down and warehouse special projects when needed
  • Maintain bike build area, tool inventory and packaging supplies in an efficient and organized manner
  • Provide an environment of support and teamwork to achieve common goals for all JensonUSA departments
  • Support and help develop new procedures and processes related the operations departments

Apply Now

Graphic Artist

The graphic artist supports the needs of the marketing department through the development of visually interesting and effective printed and electronic catalogs, illustrations, and other artwork.

Essential Duties and Responsibilities:

  • Layout print catalogs
  • Develop illustrations/graphics for email/website and other electronic marketing
  • Develop posters, signage and other materials for Jenson USA retail stores and/or events
  • Photograph products, edit/retouch, and post to Jenson USA website

Qualifications

  • Using Adobe Indesign to prepare digital files for web print advertisement
  • Using Adobe Fireworks to prepare graphics for web advertisement
  • Advertising layout for print & web
  • Experience within the Outdoor/Bike Industries is a plus

Apply Now

Service Tech / Mechanic

Essential Duties and Responsibilities:

  • Build, tune and prepare bikes for customer pick up
  • Train new bike builders/service technicians
  • Help develop new procedures and processes related to bike builds and service dept
  • Diagnose customer bikes, and repair bike or replace parts as needed
  • Organize and maintain bike service area, and tool inventory.
  • Order new tools as needed.
  • Provide an environment of support and teamwork to achieve common goals for all JensonUSA departments

Qualifications

  • This position requires the knowledge and skillset to perform repairs on today’s modern, high-end bicycles including suspension, hydraulic disc brakes, and electronic shifting.
  • Jenson USA uses technology heavily, so you’ll need to be comfortable with a PC and office-type applications (email, web browser, etc)
  • A bicycle enthusiast is a must.
  • Strong written and verbal communication skills
  • Prior bicycle industry experience is not required, but your resume should detail your interest and expertise in the field of bicycle repair.

Apply Now

Product Photographer

The photographer supports the Marketing Department’s long-term sales and growth goals by providing superior product photography for JensonUSA.com and printed materials.

Essential Duties and Responsibilities:

  • Stage, shoot, crop, and color correct digital images to ensure that products offered on JensonUSA.com have high quality imagery. Deliver web-ready images to merchandising team following guidelines developed by the art department.
  • Handle other photographic needs for printed material (group photo, candids, etc) on an as-needed basis.
  • Shoot products in action, out on the trail/road, at Jenson USA events, etc. on an as-needed basis.
  • Pick and put away merchandise in the correct locations.

Qualifications

  • The successful candidate will have a background using interchangeable lens
  • Digital SLR cameras and understanding of their manual operation (ISO speed, f/stop, shutter speed)
  • A bicycle enthusiast is a plus
  • Strong communication skills
  • Must be computer literate (browser, email, office applications)
  • A basic, working knowledge of image-editing software; such as Adobe Photoshop, is required
  • A background in studio lighting is helpful, but not required.

Apply Now



Corona Superstore: Corona, CA

Service Tech / Mechanic

Jenson USA’s Corona, CA Superstore seeks a technician for our service department. If you love to spin a wrench, this could be the right position for you! As part of our Corona Superstore team, you’ll contribute to our success by executing service, repairs, and bicycle assembly at a high level.

Essential Duties and Responsibilities:

  • Service Writing
  • Diagnose bike problems and provide guidance to customers
  • Execute repairs at a high level
  • Build complete bikes for the showroom floor

Qualifications

  • This position requires the knowledge and skillset to perform repairs on today’s modern, high-end bicycles including suspension, hydraulic disc brakes, and electronic shifting.
  • Jenson USA uses technology heavily, so you’ll need to be comfortable with a PC and office-type applications (email, web browser, etc)
  • A bicycle enthusiast is a must.
  • Strong written and verbal communication skills
  • Prior bicycle industry experience is not required, but your resume should detail your interest and expertise in the field of bicycle repair.

Apply Now

Retail Sales Associate

At the Jenson USA Corona Superstore, the Retail Store Associate assists customers with the selection and purchase of bicycles, components and accessories.

Essential Duties and Responsibilities:

  • Greet and assist customer with component upgrade for their bicycles.
  • Greet and assist customers with the purchase of bicycles and accessories.
  • Merchandising of product and general cleanliness of sales floor.
  • Assist service tech with customer repairs of mountain and road bikes.
  • Assist manager with maintaining and tracking inventory
  • Maintain a neat and organized Point of Sale work area.

Qualifications

  • Knowledge of bicycle components and bicycle compatibility.
  • Applicant must be computer literate and familiar with office type applications.

Apply Now

Free Shipping Offer

Get free Standard Shipping with your $50 purchase today! Just choose Standard Shipping during checkout.

Please note this offer is only available to physical shipping addresses in the 48 continental United States (no PO Boxes), and oversize charges still apply on some heavy/large items.