I am in the UK. Product arrived in the country quickly which was great. I was a little surprised that I then had to pay almost 20 GBP of tax before getting the product. Admittedly this could been naivety on my part,or failure to read the small print.
The real frustration, however, came when the courier tried to deliver. I work 9-5 Monday to Friday like most people, so I am rarely in when parcels are delivered. Usually there is an option to have the parcel delivered to a neighbour/left round the back etc, or the option to collect from the depot etc. In this case though, due to the agreement between Jensons and UPS (courier) none of this was possible. It could only be delivered to my address and it had to be given to a person. There was no requirement for a signature, but still it had to be physically handed to someone. UPS attempted to deliver 3 times on consecutive days. There was no option to choose a convenient date on-line, so I spent a total of 90 minutes talking to the UPS call centre staff to try to come up with a solution. The call centre staff have no ability to arrange things, but offer to liase with the local depot on your behalf. Needless to say, the first two times I tried to do this the messages didn't get passed on. Hence the parcel almost got sent back to the USA as there had been 3 failed deliveries. Only on the third time time of speaking tonthe call centre did the message get to the local Depot, whose staff eventually phoned me directly and it was resolved.
Ultimately UPS were pretty poor, though it wasn't at all helped by the really restrictive agreement between Jensons and UPS.
The 4 holes are 20 mm apart, which gave me quite a few spacing options to determine that I personally need 155 mm cranks. The q factor became pretty wide ( the space between one's feet), but so far it hasn't been a problem. A good, cheap way to try out different crank lengths.
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