Authorizations and charges process:

Credit/Debit Cards

• At the time of purchase, an initial authorization for the full amount is processed when the order is placed.
• This authorization falls off and is replaced by a finalized shipped total amount when the order is fulfilled.
• If there is a back-ordered/pre-ordered item(s) present on your order, a second authorization occurs for the remaining open value of the order that will fall off within 3-5 business days and is not actually charged to your account until the backorder is fulfilled.

International orders:

• If you are using an international bank, outside of the U.S., this may take up to one billing cycle to be reflected via your online banking account or banking statement.

Typical Promo codes are limited-time offers that are valid on one full-price item from a participating brand.
If you have a qualifying item in your cart, a discount will be shown in your cart under the price column.
If no discount shows, there are no qualifying items in your cart.

• This means that while you have entered a valid promo code, the item/s you are trying to use the code on, are not applicable to the discount code due to certain manufacturer restrictions. The brands we carry have a say in if our discount codes may work for their products

To Check the Status of your Order:

1. Log into your account and click on the ‘Accounts’ drop-down tab at the top right of the website. 

2. In the drop-down menu, select ‘Order Status.’ 

3. You will see the order status under the ‘Order Summary’ section. 

Order Statuses Explained

Created – This means your order is confirmed, and our warehouse team is currently working on fulfilling your order. 

Invoiced – This means our warehouse team has picked, packed, and shipped your order. You will have tracking information emailed to you at this stage, and the tracking information will show in the Order page. 

Note: We will also email you your tracking information once the order is in an invoiced status.  

Backordered – The order is not fully fulfilled yet. There is still an item/s that we are waiting to come back into stock at Jenson, so we can then ship it out to you.  

Why does the website show the item that was ordered as in-stock, but when you login to your online account, the order shows the same item is not in stock, and backordered? 

There is a window of time right before the order ships where the status is changing from reserved to shipped. During that timeframe, the online account may show backordered status for in-stock items. Check the status again the following morning and the status should show SHIPPED. If it still shows backorder the next day, please contact a Gear Advisor. 

Changes or Edits to an Order

Once an order is submitted, our expedited shipping process begins. 

As a result, we cannot make changes/edits to items on an order in process.

If you want to add to an existing order, it is best to place a new order for the new item(s).

If you want to cancel an existing order, it is best to return it once it is delivered.

I ordered the Wrong Item, How Can I Cancel my Order? 

We understand mistakes can happen. If your order has not shipped out yet, you may still be able to cancel your order through our phone system or webchat. If your order has already shipped, we are unable to cancel your order, and it is best to return your order once it is delivered.  
Note: These cancellation options are only available 7am-5pm PST Monday-Friday and 9am-5pm PST Saturday and Sunday.

Here are the steps to inquire about cancelling your order:

1. Have your order number you wish to cancel in front of you. 

2. Either navigate to the home page of our site and find the small chat bubble on the bottom right hand side of our page or call in at 888-880-3811.  

3. For chat, select the “Cancel Order” option 

4. For phone, listen to the menu options and select 3 for Cancel Order. 

5. Follow the prompts to cancel your order.

Accepted Online Payment Methods

Credit / Debit Cards:

• i. American Express
  ii. Visa
  iii. Mastercard
  iv. Discover

Gift Cards: From the providers listed above.

Affirm Financing: Available for bikes over $500.

PayPal
Apple Pay

Note: We accept split payments for all payment types except Affirm Financing. Split payments are not available for Affirm.

PayPal can be processed both online and through the call center with a Gear Advisor. PayPal via the call center can only be processed using a Pay By Link.

Excluded Online Payment Methods

• Cash
  Bank Wires
  Checks of any kind

Accepted Corona Store Payment Methods

Credit / Debit Cards:

• i. American Express
  ii. Visa
  iii. Mastercard
  Discover

Cash

Note: The Corona store can accept virtual cards (Apple Wallet / Google Pay) as long as the card provider is listed above.

Excluded Corona Store Payment Methods

• Bank Wires
  Checks
  PayPal
  Venmo
  Zelle

If we lower our published price (the price shown on our website) of an item within 30-days of your purchase, you may be eligible to receive a refund of the difference via a Jenson USA gift card. 

Terms & Conditions:

• The 30-Day Protection Policy is subject to change at any time.
• Excludes coupons, rebates, promotional offers, or product-combo deals on your order(s).  
• The item must be the same make and model (i.e., the same size, color, year, etc.)

• We strive to get you the gear you want at a competitive price. If you find an item we offer from a competitor at a lower price, let us know. We will do our best to match their price. 
• Price match requests on most items can be processed instantly using our Instant Price Match feature. There's no need to wait for a follow-up email or call us. 

How do I request a Price Match?

1. Click on the  'Found a Lower Price? Request a Price Match' link found on each product page.

2. Complete the form that comes up and then click the SUBMIT button when done.

Terms & Conditions:

• To qualify for the Price Match, your purchase must meet the following conditions:

• Price Matches may only be honored on an identical item(s). The product must be the same make and model (i.e., the same size, color, year, etc.).     

• The identical items must be in stock and ready for immediate delivery from the competing dealer.     

• Price Matching voids any currently advertised Jenson USA promotions or special offers (i.e., free shipping, free headset). If the competitor offers free shipping on the specific item, Jenson USA will still match the price and free shipping offer.     

• The product must be brand new. We do not Price Match refurbished or used items.   

• Our Price Match Policy is valid only for qualified Internet retailers.     

• The competing dealer must be an authorized US retailer for the brand. This means that the manufacturer lists this dealer as an authorized and official retail website.     

• The competing online retailer's principal business must be located within the United States.     

• Our Price Match Policy does not combine with any competitor’s coupons, rebates, promotional offers, or product-combo deals on your order(s).     

• Some items may not be eligible for price match due to manufacturer pricing requirements.     

• The Price Match Policy is subject to change at any time.

• Price Match requests made post-purchase must be requested within 30 days of the purchase and will be refunded to a Jenson USA Gift Card

In the event of an error (which includes charging an incorrect price), we reserve the right to cancel your order and refund any amount charged. If an order is cancelled after it has been shipped, you agree to return the product as directed by Jenson USA at the cost of Jenson USA.

Most orders ship the same day if ordered before 3pm PST. Please note: We have 2 warehouses that we ship out of. 1 on the west coast, 1 on the east coast. We try to ship your order out of the warehouse closest to you to reduce the time in transit on your order. Depending on what you order, we may only have inventory in the warehouse that is not closest to you. This may result in your order being split shipped in which you would receive multiple tracking numbers. 
 
Bike Build Process 

Bikes are the key exception to this shipping timeline. All bikes are built, tested, tuned, and ready to ride upon shipment. Our experienced team of bike builders build your bike here at our Riverside warehouse, so when you     receive your bike, it's 90% assembled. When you receive your bike, you’ll just need to install the front wheel, on some bikes, re-align the handlebars, install your pedals, and set up your seat post height, then you are ready to ride! Typically, our bike build process takes 2-3 days to complete depending on the bike model and the complexity of the build. In peak season and during certain sales periods this timeline may be 4-5 days. 

Get free shipping, on most items, with your $50 purchase today! This offer is only available to physical addresses in the 48 contiguous United States (no PO Boxes) and some exclusions apply. 
 
Oversize Charges – Some large and/or heavy items including complete bikes and frames are subject to additional oversize charges that are separate from standard or expedited shipping costs. 
 

Itemized Oversize Charges 

Complete Bicycles - $99  

Wheelsets - $20 

Frames - $15 

Single Wheels/Rims - $10 

Car Bicycle Racks - $10 

Bicycle Repair Stands - $7 

Indoor Trainers - $5 

Do Bikes Ship Free? 

Typically bike orders incur a $99 oversize charge. If shipping to a PO Box or to Alaska, Hawaii, or Puerto Rico, the price of the oversize charge will vary. You can check the cost of the oversize charges in checkout using the “Estimate Delivery” field in your cart. 

Because of your proximity to one of our warehouses your order is estimated to arrive in 2 business days with the standard shipping. There is no need to select 2-day shipping for the order in this scenario; you can simply select the standard delivery option. 

We use UPS, Ontrac, and USPS to deliver our shipments. 

We understand the frustration when your tracking is not updating. Please rest assured that we have shipped your order out and it is in the hands of the carrier. Carriers may miss a scan when your order is in transit which can result in your tracking not updating or being stuck in a “label generated/created” status. We kindly ask for your patience if this happens. If your tracking is still showing label created 7 business days after your order has been shipped out, reach out to our Gear Advisor team via phone, email, or chat for the next steps.

We understand the concerns about import duty, tax, and brokerage charges, so we’ve worked hard to deliver fast, economical shipping with no extra charges due at delivery. We use UPS air shipping when shipping to Canada.

Brokerage:

We use a premium shipping option with no brokerage charges for your order(s).

Goods and Services Tax / Provincial Sales Tax / Harmonized Sales Tax:

We collect these taxes from you at checkout and remit them directly to the Canadian government. You’ll see your exact total at checkout, and there is nothing due at delivery.

How do you determine the amount of tax? 

Taxes are based on your delivery address and collected at checkout.

Import Duty:

We charge duty on orders shipping to Canada and the rate varies based on the product ordered. The duty amount will be included with any GST/PST taxes in the 'Order Summary' on the taxes line.

Are you sure I won’t be charged brokerage fees? 

Yes, we are sure! Our selected shipping method does not have brokerage charges.

What are the shipping charges? 

To determine the shipping charges, just add the items of your interest to the shopping cart. This does not obligate you to buy them, and you don’t have to log in or create an account as well. 

Can I use my Canadian address for billing and ship to a USA address? 

Yes, we are happy to ship within the US on your behalf. A packing slip showing your items and the prices paid will be included in your shipment. 

Note: Customs or export documentation will not be provided by Jenson USA "for this case." 

How will I be charged? 

We will charge your card in US dollars. Some credit card issuers charge a small fee (usually about 1%) to handle foreign currency. Check with your card issuer for more information. 

Note: This fee is paid to your credit/debit card issuer, and not Jenson USA.

Why are the items on my order not shipping?

Some of our items can not ship outside of the US due to contractual agreements with the manufacturer. Additionally, items with Lithium-Ion batteries, or other items such as chain lubes and CO2 canisters that are labeled as dangerous goods cannot be shipped to Canada as we ship orders to Canada via air.

Please note that using a freight forwarder for your order may result in certain challenges and obstacles that we cannot cover here at Jenson USA; such as lost or stolen shipments. For orders shipped to a freight forwarder, we are unable to provide assistance once the order is marked as delivered, so we urge you to be cautious when using a freight forwarder and ensure that you are using a reliable forwarding business.

International orders are shipped with one of these carriers: UPS, USPS, and FedEx. The most appropriate carrier is selected based on your location and the item(s) you are purchasing. Oftentimes, there is only one carrier option available. 

Do you provide customs forms?

• Yes, we do include customs forms for all international shipments. 
• We list the actual value of the order(s) contents by product type. For example, orders containing both clothing and bike parts will all be listed as 'bike parts'.
• Customs, import duties (if any), and local taxes are assessed when the package arrives in your country. These additional fees are the responsibility of the recipient.

Import duty and taxes 

If applicable, you are responsible for paying import duties and taxes charged by the government of the recipient country. These fees are collected by the shipping carrier at delivery.  

How much is the import duty or tax?  

We cannot reliably predict what, if any, import duty or tax might be charged. The amount will vary based on the destination country, item(s), and shipping method. 

 If import duty or tax is charged, who pays for it? 

These fees are the responsibility of the recipient. Jenson USA will not pay import duty or tax charges on your behalf.  

Note: Failure to pay import duties or taxes charged will result in the loss of both the item(s) and the funds used to purchase them.

UPS My Choice® gives you visibility on your incoming packages and allows you to manage deliveries.

Once you log into your account on UPS.com, enter the tracking number then select Track to follow the prompts to select the appropriate feature you wish to use.

Some of the features of UPS My Choice® include:

• Hold for pick-up at a UPS store
• Deliver Package on Another Day
• Delivery Alerts
• Delivery Planner
• Estimated Delivery Time
• "Leave at" Instructions
• Leave with Neighbor
• Confirmed Delivery Window

Note: some options may not be available for every delivery. Some of these features are available for a small fee. For more information and to create an account, visit: https://www.ups.com/us/en/services/tracking/mychoice.page

Policy Updated: 6/12/2026

We accept returns within 90-days of the original purchase, including orders placed with Affirm Financing.

Items being returned must:

1.    Be new & unused with all manufacturer packaging intact—boxes, tags, etc. (For Bikes and Frames, see How do I return a bike or frame?)
   2.    Uninstalled with no marks of installation.
   3.    Be in a shipping box. We recommend re-using your Jenson USA shipping box.
   4.    Include the order number in the package.

In-store purchases must be returned to the original location of purchase.

Check out How do I return an item?

NOTE:

- Items found to be returned in used condition are subject to a minimum 20% restocking fee plus any applicable return fees or will be sent back to you.

- Bike racks, Frames, and Wheels are subject to a $38.99 return shipping fee.

- Complete bikes are subject to a $99.99 return shipping fee.

- For most other items, JensonUSA offers a return shipping label for a flat rate fee of $8.99. return shipping fee.

- The above options are valid only in the continental US) and will be deducted from your refund when processed.

You have four options to return an item: 

In-Store, Mail-In (Online), By Phone (IVR) or Chat.

Note: If you checked out as guest, you will not have the option to request a return label through an account. For customers that checked out as guest, we recommend using our phone or chat return label options. (See below for instructions on how to do so.) 

In-Store Return

• Items purchased in Corona must be returned at our Corona, CA location.
• Online Bicycle Orders can only be either shipped back or returned in person back to our Will Call location. Online bicycle orders cannot be returned to Corona unless purchased or picked up at Corona.
• No return label deduction if returned in-store.

Mail-In Return (Online)

1. Log in to your account  by clicking the Sign-in/Account button at the top right of the page.
2. Select Sign-in and then click My Account from the drop-down menu.
3. Choose Return an Item?
4. From the list of eligible items, select the product you’d like to return.
5. Check the required boxes confirming the item is:
   • New/unused
   • In original, undamaged packaging
   • Purchased within the last 90 days
6. Confirm the return and print your shipping label.
   • If you cannot print immediately, save the label as a PDF and email it to yourself for printing at a local UPS store.
7. Pack your return. Do not attach the label directly to the manufacturer's packaging (e.g., shoe boxes, helmet boxes, etc.). Use the original Jenson USA shipping carton or another suitable box.

Generating a Return Label on your end:

-If you'd rather generate your own return label and not use a JensonUSA prepaid return label, we ask you to set up the return label as follows:

Attn Returns (Your Order Number)

1615 Eastridge Ave

Riverside CA 92507

Additionally, please include the small packing slip in the box along with a reason for your return to help our returns team process your return and refund swiftly.

Phone Return (IVR) (Available Mon-Fri 7am-5pm & Sat & Sun 9am-5pm)

1. Call 888-880-3811
2. Press Option 2 for returns
3. Press * (star) to request a return label over the phone
4. Enter your order number when prompted and follow the instructions.

Chat (Available Mon-Fri 7am-5pm & Sat & Sun 9am-5pm)

1. Go to the home page.
2. Complete the chat form and select "submit".
3. Select the option that says, "Return Label".
4. Follow the prompts to receive your return label.

Notes

• Visit our Returns Policy to see return shipping charges and any restocking fees.
• For details on returning bikes or frames, see: 'How do I return a bike or frame?'

Returns and Refunds

• Typically It takes 3–5 business days to process a return after it arrives at our warehouse. In peak season or after a sales period, this timeline may be 5-7 business days. You’ll receive an email confirmation when your return is received. 

• If your return is deemed ineligible your package will be returned to you.

• Depending on your payment method, please allow the additional timeframe for your financial institution to make funds available in your account: Debit or credit cards:  3-5 business days; international cards: up to 30 business days; PayPal transactions: 7-10 business days; and Jenson USA gift cards: up to 24 hours.

NOTE: Shipping fees are non-refundable.

A return may be denied if the item(s) did not meet our return policy guidelines for one or more of the reasons listed below.

The returned item(s):

• Arrived damaged  

• Were used and/or installed 

• Were returned outside of our 90-day return policy 

• Were not returned with their original manufacturer packaging

• Were returned with damaged original manufacturer packaging

• Was not listed on the original order

We pack up the item(s) and ship them back to the address on the original order. You will receive tracking information as soon as the package ships out. 

For returns outside the 48 contiguous states

We do not offer exchanges. Please submit your return and place a new order.

Policy Updated: 6/12/2026

Bikes and Frames

Please contact our Gear Advisor team before you return a bike or frame.

Bikes and Frames are only eligible for return under the following circumstances:

1. The bike or frame is in new/unridden/unused condition.
   • Unridden/Unused meaning:
     • No dirt on tires, suspension, frame, drivetrain, grips, or any other area on the bike.
     • No wear on the drivetrain .
     • For E-bikes, the odometer cannot exceed 10 miles.

2. The bike or frame has no aftermarket installations.
   • Custom-built bikes are not eligible for return.
   • Bikes with upgraded components are not eligible for return.
   • Frames with items such as headsets or bottom brackets installed are not eligible for return.

Understanding these conditions for bike/frame returns, if a bike or frame is found to be returned either used, ridden, or having aftermarket parts installed, at our discretion, we reserve the right to charge at MINIMUM a 20% restocking fee or ship the bike back to you.

Complete bikes are subject to a $99.99 return shipping fee that includes the return label. Additionally, the initial $99 shipping charge is deducted from the refund.

Bike frames are subject to a $38.99 return shipping fee that includes the return label.

Does Jenson USA offer an Extended Warranty?

Yes. Jenson USA offers an extended warranty through Extend. Extend is the Service Provider for extended warranties.

Who insures the Protection Plan?

Extend works with a network of top-rated insurance companies to underwrite the protection plans we offer. 

Will you be charged for tax on Extended Warranties?

Possibly. Taxes will be displayed at checkout.

Why should I add Extend Protection?

Extend provides simple, peace-of-mind protection for the products you love. Extend bundles your product with an affordable, stress-free protection plan—so your product is covered, even after manufacturer warranties expire.

What if I need to return the product?

You return your product, Jenson USA returns the money you paid for the protection plan. It’s a no-brainer. Depending on how much time has passed since your purchase, Jenson USA will issue a pro-rated refund.

What do I need to do to file a claim?

Filing a claim is easy! Just go through our virtual claims specialist, Kaley, or the Gear Advisor team. When filing a claim with Extend, you will simply need to provide either your Extend contract ID, email address, or another identifying piece of information.

Can we add a warranty to a completed order?

No. You will need to cancel the completed order and place a new order including the warranty.

Who manages the Extend warranties?

Extend manages the warranties.

What does this accident protection cover? 

The coverage details can be found here

Who determines the warranty approvals?

Extend determines this.

All new products sold by Jenson USA are covered by the individual manufacturer’s warranty policy. 

Each brand determines eligibility for its warranty claims. 

If the manufacturer determines that they need the item in their possession to service a warranty, it is the owner’s responsibility to ship the product back to Jenson USA.

Not sure if it is a warranty?  If you received a defective item give us a call at 888-880-3811 and a Gear Advisor will assist you.

Brand Warranties:

Some manufacturers prefer to work directly with customers to expedite the process even more.

Click on the brand links below to go directly to their warranty page.

If your brand was not found in the below list, please click here.

WARRANTY FAQ's

1. I don't like how the item performs/the color of it/how it fits/etc.

Not a warranty claim, please see our returns policy to see if your item qualifies as a return and request a return label if applicable.

2. My shifting is bad, or my brake is spongy, and I am the one who has done the work, and I have not had a shop look at it.

Have a professional shop look at it and determine if it's actually a warranty claim and please be prepared to provide photo/video proof.

3. I'm having motor, battery/wiring issues with my e-bike, what should I do?

The bike must be assessed in person at a dealer who works on your brand of motor, and they must file the claim directly with the manufacturer.

4. Will I be reimbursed for labor or installation costs, or costs of supplies or my time?

No. We do not reimburse for labor or installation costs. This is a standard practice within the bicycle industry.

5. There is no dealer for my bike less than 1 or 2 hours' drive from me.

Use the dealer locator feature on the brand's website to be certain of this, and if there is not, please go to your nearest local professional shop.

6. I want to return an item I installed that is not working.

Once an item is used or installed, it cannot be returned, and we must proceed through a warranty claim to fix it. Please see our return policy for additional details. 

7. I can't wait through a warranty claim, I need my bike working right now.

Warranty claims take time, from a day or 2 to potentially months depending on the complexity of the issue. Additionally, the timeframe of your warranty can depend on manufacturer stock levels.

8. I was denied my warranty claim; can Jenson help me out with a replacement?

No, but you are welcome to call our customer service dept to see if they can help you out with a discount on a new purchase. We understand the frustration when a manufacturer denies your claim, and we want to help keep you pedaling through our Gear Advisor team.

9. I have 5 issues I need addressed on a warranty claim.

Please keep warranty claims limited to one issue at a time to avoid confusion for both us and the manufacturer.

10. I didn't respond to messages on my claim and my claim was closed out.

You must create a new claim.

11. My warranty claim was closed out because I didn't send my item in for evaluation/service within the required time period.

You will have to file a new claim. Often, sending items in is a requirement by the manufacturer, not us here at Jenson USA, and failure to do so will result in us closing the claim. You can still re-submit a claim to pick the process back up.

12. I don't want to send my fork/shock/dropper/component in for evaluation/service.

 Manufacturers may require that you send the item in, as service conducted outside of them can void your warranty on that item.  

13. I don't want to wait on the replacement of a component to arrive.

If your warranty claim is approved, we can potentially reimburse you for your part, but you might still be required to send your old part in. Address this up front with your warranty associate on the claim so they are aware and agree to it. Arrangements not approved ahead of time will not be honored.

14. I don't want to pay the shipping costs for sending my item in for evaluation/service.

Jenson USA does not cover your shipping costs to us, however, you will not be charged for shipping back to you, unless it is a crash replacement.

15. My frame is busted, and the manufacturer wants me to cut it up to receive the new frame and I don't want to.

This is not a negotiable policy on claims where it is required. This is not a policy set by Jenson USA, but a policy set by manufacturers.

16. Jenson USA wants me to send them a proof of destruction photo before they release my new frame or triangle to me, and I don't want to do that until after I have swapped it out.

That is our non-negotiable policy. Unless we get proper proof-of-destruction photos prior to us sending out the new frame to you, Jenson USA will incur charges from the manufacturer.

17. Item arrived damaged right out of the box, and I still have all the original packaging, and the item is unused and not installed.

 Go through the returns process and let them know the item was defective upon arrival.

18. My bike arrived with a cosmetic blemish, bent rotor, damaged component, etc. from shipping.

Use the shipping damage option on the warranty page or contact our customer service team asap. This is not a warranty issue.

19. I had a warranty issue, but I took it to a shop and paid them to take care of it, and I want Jenson to get me new parts or compensate me.

Arrangements must be agreed upon with a warranty associate prior to any action taking place and will not be honored otherwise.

20. I filed my warranty claim past the warranty period, but the issue started 6 months prior, which is still within the warranty period.

Claims must be filed within the warranty period and cannot be honored retroactively. Once something is outside the warranty period, it can no longer be honored. Manufacturers only consider the date the claim is filed, not the date the issue started.

21. My bike is creaking/making a noise...why won't you honor my warranty claim?

Noises do not mean something is defective. Noises can resonate throughout the bike's frame and can be notoriously hard to pin down. We cannot warranty a noise. You must narrow down the issue to a specific part/brand, and you must show that there is a manufacturing defect causing the issue.

22. My drivetrain is having issues...why won't you warranty my drivetrain?

We must have an issue narrowed down to a particular part and it must be shown to have a manufacturing defect. Drivetrains are wear-and-tear items, so performance on these items may decrease over time without proper maintenance.

23. I can't provide photos or evidence of the issue.

We cannot file claims without proof of some sort. Videos and photos can be submitted. Friends can help you with filming to capture noises or issues if necessary. But claims without proof cannot be accepted. Manufacturers require proof on a manufacturer defect for us to file a claim.

24. I had a warranty issue, but I had it fixed and didn't document it, and I want you to replace my parts/reimburse me for it.

Without a warranty claim being filed before the issue is fixed and prior arrangements with a warranty associate, situations like this cannot be honored. And proof of the warranty issue is required on all claims.

25. My warranty claim should be treated differently because I read that it was a known issue on a reddit/the internet/ social media.

Regardless of whether the issue is well known on social media, it will have no bearing on a warranty claim.

26. I don't like how the manufacturer is choosing to handle my claim.

We have no say over how a manufacturer chooses to handle their claims. We are claim-facilitators, meaning we act as a neutral middleman to relay info between customers and the manufacturer. We sell the manufacturer's items, but they oversee the warranty claims we file with them, and they dictate how they handle them. We must abide by their decisions. We understand the frustration when a manufacturer denies your claim, and we want to help keep you pedaling through our Gear Advisor team.

27. On my warranty claim, the manufacturer replaced the item with the same kind, and it has a poor track record, and I don't want that as my replacement.

Manufacturers replace like with like. They do not upgrade or offer a different item than the one on the claim unless there is a stock availability issue.

28. My hub went bad and it's going to cost me more than the hub replacement they're sending me to have the wheel re-laced.

If the hub went bad, the manufacturer satisfied the requirements of the warranty by providing the replacement hub only. They have fulfilled their end of the agreement, and the cost of re-lacing is the customer's responsibility. Rims and hubs often have different manufacturer's and are treated as completely separate, despite the wheel being a whole unit. 

29. Not sure if you have a warranty issue or something complicated, and you need to speak to someone to decide how to proceed?

Call our customer service dept. Please note that while they can advise you to file a claim and tell you what they think might happen, only a warranty associate and the manufacturer have the authority to determine what actually happens with your claim.

30. I spoke with a customer service agent and was told I would be reimbursed for something, but you won't reimburse me.

If you spoke with a particular person, you must contact that person about those arrangements. In warranty, we are unable to reimburse labor or installation costs, and we cannot reimburse for something that we did not discuss with you.

Release Date: May 5, 2022

Santa Cruz Bicycles Recalls Heckler 9 Electric Bicycles Due to Fall and Fire Hazards

Recall Summary

Name of Product: Santa Cruz Bicycles 2022 Heckler 9 Electric Bicycles

Hazard: The latch mechanism that holds the battery in place can malfunction, causing the battery to dislodge from the frame and fall to the ground, posing a fall hazard to the rider.  Additionally, the latch spring can cause additional wear on the battery housing over time, posing a fire hazard. 

Remedy: Repair

Consumers should immediately stop using the recalled bicycles and contact their authorized Santa Cruz Bicycle dealer to arrange for a free repair to replace the latch spring mechanism and install a battery wear plate. Consumers who purchased the bicycle online or no longer reside near their dealer should contact the firm or visit http://santacruzbicycles.com/dealers. Consumers should remove or secure the battery prior to transporting the bicycles. The firm is contacting all known purchasers directly to provide more details about the repair.

Consumer Contact: 

Santa Cruz Bicycles toll-free at 833-944-8335 from 9 a.m. to 5 p.m. PT Monday through Friday.

Recall Details

Units: About 1,600

Description: This recall involves 2022 Santa Cruz Heckler 9 model electric bicycles (e-bikes), which were sold in Gloss Avocado Green or Maritime Gray colors. They come with an interchangeable 720WH battery that sits inside a black case under the frame. The name “SANTA CRUZ” is printed on the sides of the downtube of the bicycle frame, and “Heckler” is printed on the top tube of the frame and on the inside of the left chainstay on the frame.  

Incidents/Injuries: Santa Cruz Bicycles has received 10 reports of batteries falling from the frame and two reports of the latch spring causing added wear on the battery housing. No injuries or fires have been reported.

Sold at: Online at santacruzbicycles.com and at bicycle shops and sporting goods stores nationwide from January 2022 through March 2022 for between $8,200 and $13,300.  

Manufacturer: Santa Cruz Bicycles LLC, of Santa Cruz, California

Manufactured in: United States

Heckler 9 - Gloss Avocado

Recalled Santa Cruz Heckler 9 model electric bicycle - Gloss Avocado Green

Recalled Santa Cruz Heckler 9 model electric bicycle - Maritime Grey

Recalled Santa Cruz Heckler 9 model electric bicycle - Maritime Gray

For more information, visit https://www.santacruzbicycles.com/en-US/support/recalls-heckler-9-battery-latch

Park Tool has issued a Stop Use and Inspect Notice for their CCP-22, CCP-44, and CWP-7 crank pullers due to an out-of-spec nut that is shared between the three tools. This out-of-spec threading may cause damage to bicycle cranks during removal. Some, but not all, tools sold between October 2021 and April 2022 may be affected.

Park Tool has a plan to replace these nuts at no cost. Affected customers in the United States should visit parktool.com/1206 and follow the instructions. Customers outside the United States should contact their point of purchase for resolution. Retailers and distribution partners should forward this notice to any customers who purchased these tools.

For complete information on the Stop Use and Inspect Notice, including a detailed guide to determining if a tool is affected, visit https://www.parktool.com/blog/news/immediate-stop-use-and-inspect-notice-for-park-tool-crank-pullers

Product Recall
NHTSA ID:22E-091

IMPORTANT SAFETY WARNING

Dear Thule Group Customer,

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act. The Thule Group has decided that a defect that relates to motor vehicle safety exists with Thule Camber 2 bike, Thule Camber 4 bike, and Thule Range bike carriers, manufactured in the date codes listed below.

Thule Range – Date code 05/02/22 through 07/26/22

Thule Camber 2 Bike – Date code 04/14/22 through 06/23/22

Thule Camber 4 bike – Date code 03/31/22 through 06/23/22

At the Thule Group we take quality very seriously and product safety is our top priority. We have determined that when the bike carrier is in use a weld on the arm assembly can crack and fail. There is a risk that bike carrier arm assembly may become detached from the bike carrier if the safety strap or locking cable is not used. This could cause a vehicle crash or injure nearby pedestrians

 IMPORTANT

Your Thule Camber 2 bike (905800), Thule Camber 4 bike (905600), or Thule Range 4 bike (905700) carrier manufactured in the date codes listed below is being recalled.

Thule Range – Date code 05/02/22 through 07/26/22

Thule Camber 2 Bike – Date code 04/14/22 through 06/23/22

Thule Camber 4 bike – Date code 03/31/22 through 06/23/22

Please stop using these products immediately.

For Thule Camber 2 bike, Thule Camber 4 bike, and Thule Range 4 bike carriers, you can determine if your bike carrier falls within the recall population by looking at the product number and date code, which is located on the inside of the mast upright tube, near the stinger assembly. See below photos

What do we want you to do?

We request that you take the following immediate actions:

1. Locate the product label on the inside of the mast upright tube, near the stinger assembly
2. Confirm model number and manufacturing date:
   1. Product Item numbers – 905600, 905700 or 905800
   2. Date code is in Month/Day/Year format

If you have a product within the recalled date code period, we ask you to take the following actions:

• Immediately stop using the Thule Camber 2 bike, Thule Camber 4 bike, or Thule Range 4 bike carrier.
• Register for a free-of-charge bike mast assembly to be shipped directly to you.

Once registered, the Thule Group will reach out to coordinate logistics to take possession of your recalled Thule Camber 2 bike, Thule Camber 4 bike or Thule Range 4 bike carrier, free of charge.

Please be advised that you will not be charged anything in connection with this recall. If you have incurred any cost for remedies in advance of this notice, please contact Thule Group for reimbursement. Reasonable supporting documentation will be requested.

If you have any additional queries please do not hesitate to contact Thule Customer Service:

• Via Phone: 1-888-290-1266, M-F, 8am – 5pm EST
• Via E-mail:rangecamber22@thule.com

If we fail to or are unable to remedy the issue free of charge within a reasonable amount of time, you may submit a complaint to the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Ave, SE, Washington, DC 20590 or call the agency’s toll-free Vehicle Safety Hotline at 888-327-4236 (TTY: 1–800–424–9153); or go to http://www.safercar.gov

Please note this recall for replacement of product is limited to the units with a Thule Camber 2 bike, Thule Camber 4 bike, or Thule Range 4 bike manufactured with the below date codes only and does not affect any units produced before March 30, 2022, and after October 15, 2022.

Thule Range – Date code 05/02/22 through 07/26/22

Thule Camber 2 Bike – Date code 04/14/22 through 06/23/22

Thule Camber 4 bike – Date code 03/31/22 through 06/23/22

For more information please visit the Thule Website

Important Recall Notice

Crank Identification and Inspection Process

The way to know if this applies to your crank is to follow the instructions in Step 1 More detailed information with images can be found below.

Step 1 – Determine whether this notice applies to your crankset

Step 1A – Identify the model number of your crankset

Step 1B – Identify the production code stamped on your crank arm (blue box on the image below)

If you have noticed any changes in the feeling of the crank when you pedal or hear noise or creaking, please proceed to Step 2.

Consumers who believe they have an applicable product or are unsure how to check the manufacturing code are asked to contact an authorized Shimano retailer to schedule a free crankset inspection. Please see below for instructions on how to figure that out. You may also call us at (844) 776-0315 for assistance.

Consumers with cranksets that do not fall within the specified date codes do not need to take further action regarding this safety recall or inspection. Please proceed to Step 3.

SAFETY RECALL NOTICESAFETY RECALL NOTICE

This is a Safety Recall Notice regarding Supacaz Orbitron–CNCAlloy flat pedals sold and/or distributed by Specialized. The pedals come in an oil-slick color. For more information, please contact your nearest Authorized SpecializedRetailer or contact Specialized at the number below.

Hazard: The pedal body may detach from the pedal spindle and/or the pedal spindle may break, posing a fall hazard.

Remedy: Stop riding yourSupacaz Orbitron pedals immediately and return them to the Authorized Specialized Retailery you purchased them from. Your retailer will issue a full refund of the purchase price. If you purchased the pedals directly from Specialized, call Specialized Rider Care at: 877-808-8154(8a.m. to4p.m. MST Monday through Friday) or online atwww.specialized.com/safety-recall-notices.

STOP RIDING THE BICYCLE
• Contact your local authorized GT dealer or GT to arrange for an authorized GT dealer to replace the frame at no charge. Consumers can visit https://gtbicycles.com/pages/recalls-safety or call 800-843-2453 for more information.

At GT, we know our riders demand the highest levels of performance, quality, and safety, and we hold ourselves and GT products to that standard.
We have identified a safety issue with the GT Model Year 2019-23 LaBomba bicycles and framesets. The bicycle headtube/downtube weld can become damaged and separate from the bicycle frame, posing
fall and injury hazards. As such, we are conducting a product recall of these bicycles in cooperation with the U.S. Consumer Product Safety Commission.
GT riders should immediately stop riding their bicycle and contact their local authorized GT dealer or GT to arrange for an authorized GT dealer to replace the frame at no charge. Consumers can visit https://gtbicycles.com/pages/recalls-safety or call 800-843-2453 for more information. GT dealers should inspect their bicycles to determine if they are in possession of a GT Model Year
2019-23 LaBomba bicycle or frameset.

We apologize for this inconvenience and thank you for your patience, and for riding GT.

Important Safety Recall Notice
Delta Ceiling Hoist with Straps (Item RS2300) manufactured by Delta Cycle Corp

We have learned that the plastic buckles for the straps can fail as shown below. You should
discontinue using these straps immediately as they present a fall hazard which could result in
injury. These straps are used in storing a kayak, canoe, ladder or other larger items. If you are
not using the straps and only using the hooks, no further action is required.

Detail of how buckle may fail	Use that may require recall depending on serial #	✅

Please follow the steps below to fix this problem. Failure to follow these steps could result in
injury.

1) Please check your serial number by looking at the larger pulley on the side that would
touch the ceiling.

2) The following ranges of serial numbers are subject to recall
65629 - 66828,112494 - 114493,115494 - 116502,131332 - 132819,165193 - 167192,187360 - 188895,220801 -
222800,264059 - 266058,396421 - 397428,428259 - 430258,464905 - 466408,1650319 - 1651326,1667038 -
1669037,1717501 - 1718044,1750965 - 1751972,1776082 - 1777089

3) If you own an RS2300 Delta Ceiling Hoist with Straps in the serial number ranges above
or your hoist does not have a serial number please contact hoiststraprecall@deltacycle.com / 800-474-6615 (phone) / 240-376-5979 (text) with
your name and address. Immediately stop using straps that you own, cut and destroy them. Upon receipt of new straps install as per our installation instructions. 

Questions? Contact hoiststraprecall@deltacycle.com / 800-474-6615 (voice)/ 240-376-5979 (sms)

Post until January 5, 2025
This recall is being conducted in cooperation with the U.S. Consumer Product Safety Commission
deltacycle.com/hoiststraprecall

PRODUCT RECALL
Blue Factory Team, as owner of OnOff bicycle components and Mondraker bicycle brand is conducting a Consumer Safety Recall of the OnOff S9 MTB Carbon Handlebar in cooperation with the relevant market surveillance authorities.
Customer safety is our highest priority. We have identified a manufacturing defect affecting a specific production batch of the OnOff S9 Carbon Handlebar. As a precaution, all potentially affected bicycles equipped with this product must be removed from service immediately until the handlebar has been replaced.

SAFETY HAZARD
Due to a manufacturing deviation, some handlebars were produced with insufficient wall thickness, resulting in reduced structural strength. Under normal riding conditions, handlebar may crack or fracture, leading to loss of control and risk of serious injury.

AFFECTED PRODUCT
Brand: OnOff
Product: S9 MTB Carbon Handlebar

No other OnOff products are affected by this recall.

Mondraker Contact Information

For further information, please contact:

Email: recall@mondraker.com

Telephone: +1 656 225 2994

Alternatively, customers may contact their authorized Mondraker dealer or authorized Mondraker distributor.

To check if your bike was affected, please click the link and you can search by your bike's serial number: https://mondraker.com/us/en/recall-s9