There are so many different avenues that you can take to purchase a new bike, so what sets us apart from them? Why buy a bike from us?
Here at Jenson USA, we take great pride in making sure that your bike buying experience is confidence inspiring and trouble-free from start to finish. We want to be absolutely sure that we are providing the best possible service we can to each and every one of our customers so that there are no questions when purchasing a new bike from us!
We have a wide selection of bikes in stock from many of the most popular mountain bike brands on the market! We are constantly bringing in new brands and ensuring that we have all the newest models available. We maintain inventory of a lot of the most sought-after bikes available, if it’s showing on the website, we have the bike in stock at the best possible price for our customers.
To be certain that you are getting the best possible deal, we also have a strong Price Match Guarantee program:
• We strive to get you the gear you want at a competitive price. If you find an item we offer from a competitor at a lower price, let us know. We will do our best to match their price.
• Price match requests on most items can be processed instantly using our Instant Price Match feature. There's no need to wait for a follow-up email or call us.
We have highly skilled staff in our Bike Build department who ensure that all bikes going out the door are meticulously inspected and properly built so there are no questions on reliability when your bike goes out on its maiden voyage. Our bike builders are trained to pay extremely close attention to detail to ensure that your bike arrives without issues, so you don’t need to worry about any sort of technical set up when you pull your bike out of the box.
We ship all our bikes “Ready to Ride,” meaning that when your bike arrives, there is very little work that needs to be done on your end before it is ready for its maiden voyage. In fact, it should take no more than 15 minutes from opening your Jenson USA bike box to having your bike fully assembled and ready to go! We know that you want to spend your time enjoying the outdoors on your new ride, so we put in the time and effort it takes to ensure that this is the easiest bike purchasing process that you have ever experienced.
If you ever have any issues, we have an entire team dedicated to high quality customer service. Our Gear Advisor Pros are here to help customers with any question or problem that they may have. Our Gear Advisors are riders just like you and many have been two-wheeled enthusiasts for decades, meaning we all share the same passion for bikes and that shows in our customer service.
Jenson USA is privately owned and has been in business for over 25 years, so we have a lot of experience in what we do! You can rest assured that every step of the process of buying a bike from us has been refined and fine-tuned to ensure that the customer is receiving the best possible experience from us possible.
If you have any questions about anything, please give one of our Gear Advisors a call. We’re always here to help, whether that is by answering questions or giving recommendations, we want to ensure that we provide an unmatched customer service experience. Our goal is to help keep you out there enjoying two wheels…