We are currently only accepting returns online. Expect a DELAYED REFUND as we are running a lean crew and taking additional measures to ensure everybody’s safety.
Jenson USA offers a simple 365 Day Returns policy. You can return most new, unused item within 365 days from the time of purchase for a refund of the original purchase price. Returned items must be in the original box and/or packaging with all tags included. No returns on parts that have been installed. To make returns even easier, we provide the option of using our flat-rate shipping label ($8.99) when you use our online return form (see My Account).
If you prefer, you can arrange shipping on your own with your preferred package carrier. Be advised, the expected service time for a return is 2-3 days upon receipt. Please make sure to include your order number and return your package to the address provided below:
1615 Eastridge Ave
Riverside, CA 92507
To initiate a return, first login into your account. Click “Need to Return Something?” and follow the instructions.
Please be aware that we cannot be responsible for returned parts until there is a Jenson USA confirmation signature with the carrier. Jenson USA is not responsible for items lost or damaged in shipping. If you’d like additional items as replacements, please make an online or telephone order for them at your convenience. If you choose to use our flat-rate shipping label, the fee will be deducted from your refund. Be advised, the expected service time for a return is 2-3 days upon reciept. For faster processing, please write your order number on the outside of the shipping container.
Here you will find helpful information regarding your refund based on the payment type you used to complete the order.
All items that are shipped out from Jenson USA are in new and unused condition. If a package is delivered to you in damaged condition, you have the option of refusing delivery of a package with obvious damage. If you do receive a damaged package, please call Jenson USA Customer Service immediately. We will contact the Delivery Company and file a damage claim. Jenson USA will arrange for the Delivery Company to pick up the damaged package. Do not take the item for a ride. Do save all boxes and packing material for inspection by the freight carrier. Once a damage claim is made and accepted with the carrier, a claim number is generated. At that time Jenson USA will work on re-processing the order for the lost or damaged items.
Please call us when you need assistance in resolving a damage claim. We want this to be as painless as possible. These situations do happen and we are experienced in resolving damage claims
Please note the following regarding various order related issues:
Get free shipping, on most items, with your $60 purchase today! Same day shipping on most orders if placed by 3pm PST.
This offer is only available to physical shipping addresses in the 48 continental United States (no PO Boxes), and some exclusions apply.
Some large and/or heavy items are subject to additional oversize charges that are separate from standard shipping costs.
Bike Build Process
All bikes are built, tested, tuned, and ready to ride upon shipment. The bike build process typically takes 2-3 days to complete depending on the bike model and the complexity of the build.
Orders for in-stock items placed by 3PM PST usually ship on the same day. Orders that include special-order or backordered items may be subject to shipping delays depending on product availability. Refer to estimated delivery times in cart when selecting shipping options.