Shipping FAQ’s

Split shipping

If an order includes in-stock items and back-ordered items, shipping costs will be assessed based on the entire order total and charged at the time of the initial shipment. We ship all in-stock items right away. Once all back-ordered items become available, they will be shipped without additional shipping and handling charges.

When can I expect my order?

Estimated shipping and delivery dates are provided at checkout, based on the items and delivery method selected. To see the estimated delivery date, simply add the item(s) to a shopping cart.

Please understand that a delay may occur if your credit card was declined or for address verification if your billing address and ship to address, are not the same. For this reason, it is important that you provide the correct phone number and e-mail address.

How will my order be delivered?

Domestic orders (all US lower 48)

  • Delivered by UPS or USPS.
  • All APO/FPO and deliveries to Puerto Rico ship via US Priority Mail. 
  • Deliveries are made Monday through Friday.

International orders

  • Delivered by UPS, USPS, and FedEx
  • Shipping typically takes 1-2 weeks to be delivered but may take up to 4 weeks.

International shipping

International orders are shipped with one of these carriers: UPS, USPS, and FedEx. The most appropriate carrier is selected based on your location and the item(s) you are purchasing. Oftentimes, there is only one carrier option available. Shipping typically takes 1-2 weeks to be delivered but may take up to 4 weeks.

  • We include customs forms for all international shipments. 
  • We list the actual value of the order(s) contents by product type. For example, orders containing both clothing and bike parts will all be listed as "bike parts".
  • Customs, import duties (if any), and local taxes are assessed when the package arrives in your country. These additional fees are the responsibility of the recipient. 

Import duties and taxes.

If applicable, you are responsible for paying import duties and taxes charged by the government of the recipient country. These fees are collected by the shipping carrier at delivery.  

 How much is the import duty or tax?

We cannot reliably predict what, if any, import duty or tax might be charged. The amount will vary based on the destination country, item(s), and shipping method. 

 If import duty or tax is charged, who pays for it?

These fees are the responsibility of the recipient. Jenson USA will not pay import duty or tax charges on your behalf.  

Note: Failure to pay import duties or taxes charged will result in the loss of both the item(s) and the funds used to purchase them.

Item(s) damaged in shipping.

All items that are shipped out from Jenson USA are in new and unused condition. If a package is delivered to you in damaged condition, you have the option of refusing delivery of a package with obvious damage. If you do receive a damaged package, please call us immediately. We will contact the Delivery Company and file a damage claim. Do not take the item for a ride. Do save all boxes and packing material for inspection by the shipping carrier. 

In the meantime, we will work on re-processing the order for the lost or damaged item(s).

We want this to be as painless as possible. These situations do happen, and we are experienced in resolving these types of issues.

Wrong item(s) delivered

  • We’ll generally ship you a replacement item as soon as the original item(s) are in transit back to us.
  • Alternatively, you can place a new order for the correct item(s) immediately while simultaneously returning the incorrect item(s).

Order missing item(s)

  • If an item is missing, inspect the packing materials carefully as it is easy for small items to get wrapped up in the packing materials.

In both cases, it is important you notify us immediately, so we can