No problem! Just email us or call our Gear Advisors at (888)880-3811 with the question and we will answer your question to the best of our knowledge. We only hire cycling enthusiasts such as you. Be sure to tell us what specific product your question is about in your email.
Absolutely! Pricematch requests on most items can be processed INSTANTLY using our Instant Price Match feature. There's no need to wait for a follow-up email or call us. Just look for the "Price Match" link found on each product page. You can also request a pricematch by calling (888) 880-3811 if you prefer to order by telephone.
30 DAY PRICE PROTECTION: If we lower our published price (the price shown on our website) or you find a lower published price at a competitor (U.S. based competitors only) within 30 days of your purchase, we'll issue you a refund for the difference. Just contact us via telephone or email us to claim your refund. You could be riding your new gear from Jenson USA while still shopping for the best price!
A certain number of typos and pricing errors in our web site, catalog, and magazine advertisements are inevitable. We make every attempt to keep all images on the web site current and correct. We apologize to the customer for any inconvenience this may cause. Please let us know if you find an error.
Please note than an order acknowledgement received via email is not an acceptance and does not create a contract; we reserve the right to inspect all orders for accuracy prior to fulfillment. Jenson USA reserves to the right to cancel your order if a pricing error has been made.
It’s impossible to have identical pricing in all venues at all times. This is due to the different publication dates and lead times for the magazines, web banners, and other places where we advertise. We do our best to minimize any confusion but this problem is endemic in the nature of direct mail catalog/web commerce. We're happy to sell any item at the lowest price you find advertised in any channel, just ask.
Get free shipping, on most items, with your $50 purchase today! Same day shipping on most orders if placed by 3pm PST.
This offer is only available to physical shipping addresses in the 48 continental United States (no PO Boxes), and some exclusions apply.
Some large and/or heavy items are subject to additional oversize charges that are separate from standard shipping costs.
Bike Build Process
All bikes are built, tested, tuned, and ready to ride upon shipment. The bike build process typically takes 2-3 days to complete depending on the bike model and the complexity of the build.
Orders for in-stock items placed by 3PM PST usually ship on the same day. Orders that include special-order or backordered items may be subject to shipping delays depending on product availability. Refer to estimated delivery times in cart when selecting shipping options.