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 »  Have a question about a product we sell?
 »  Will you match a lower price?
 »  Pricing Errors

Have a question about a product we sell?

No problem! Just email us or call our Gear Advisors at (888)880-3811 with the question and we will answer your question to the best of our knowledge. We only hire cycling enthusiasts such as you. Be sure to tell us what specific product your question is about in your email.

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Will you match a lower price?

Absolutely! Pricematch requests on most items can be processed INSTANTLY using our Instant Price Match feature. There's no need to wait for a follow-up email or call us. Just look for the "Price Match" link found on each product page. You can also request a pricematch by calling (888) 880-3811 if you prefer to order by telephone.

30 DAY PRICE PROTECTION: If we lower our published price (the price shown on our website) or you find a lower published price at a competitor (U.S. based competitors only)  within 30 days of your purchase, we'll issue you a refund for the difference. Just contact us via telephone or email us to claim your refund. You could be riding your new gear from Jenson USA while still shopping for the best price!

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Pricing Errors

A certain number of typos and pricing errors in our web site, catalog, and magazine advertisements are inevitable. We make every attempt to keep all images on the web site current and correct. We apologize to the customer for any inconvenience this may cause. Please let us know if you find an error.

Please note than an order acknowledgement received via email is not an acceptance and does not create a contract; we reserve the right to inspect all orders for accuracy prior to fulfillment. Jenson USA reserves to the right to cancel your order if a pricing error has been made.

It’s impossible to have identical pricing in all venues at all times. This is due to the different publication dates and lead times for the magazines, web banners, and other places where we advertise. We do our best to minimize any confusion but this problem is endemic in the nature of direct mail catalog/web commerce. We're happy to sell any item at the lowest price you find advertised in any channel, just ask.

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